Other Resources > Vendor Discussion & Reviews

Your experiences with Workswell?

<< < (2/3) > >>

HooligaN:

--- Quote from: HooligaN on July 05, 2017, 06:53:19 AM ---Hello

Finally have some time to post this problem. I make long story short.
Ordered wcb-m-062 21" frame, headsets 2x, dropouts 2x, seatpost 400 and bb - everything was nice packed and came quickly.
Assembling the bike - was easy - except seatpost! I haven't take out my torque wrench yet, I already heard a tiny crack sound  :o
This what happened   https://ibb.co/c5hRZa

I was thinking "OK, maybe I overnighted the clamp"  but this time I ordered seatpost from Peter (30 days waiting) - assembled this time with torque wrench.... and.... and... on 2nm I heard a similar crack sound again.... https://ibb.co/n01QSv

Contacting Peter again and asked about seatpost clamp torque values - same as others.. starting from 3nm.
I don't know can you see on the pictures, but these are not cracks.... it's more like cuts...
Starting to inspect the frame and find this https://ibb.co/fctTfF
the inner frame was very sharp and the shape is like a pliers - just a tiny torque acting like cutting in.
So.. I file this sharp edges off.... ordered new seatpost again! :) and the grass is green and sky is blue, everything is OK now and bike hitting xc marathons several months.

Contacted the workswell company seller and told them everything.... the only thing they said is "You overtightened the clamp."
sorry about bad english..

--- End quote ---

So if you have some warranty issues, you are f@ucked anyway.

freakforti:
it is - after all - 3 month - gonna happen

 :'( >:( ;D

mathesonmd:
I bought their gravel frame and had it custom painted. They were very quick to respond and the frame, fork and seatpost are all excellent. I also ordered some carbon bars from them which are very nice as well. I built it up with SRAM Rival 1x11. I also bought 650b carbon wheels from them with Novatec hubs. The bike is crazy light for a gravel bike and I frequently take it out on road rides with my group.  I'd highly recommend Workswell. Carrie is the lady that always emails me and she is super nice.

c0urt:
They called me, and emailed pretty quickly, ad have been on top of their game. But I am not sure about the purchase from them

McFaker:
Does anyone have any recent feedback from ordering from workswell? They have a bike I’ve very interested in...

Navigation

[0] Message Index

[#] Next page

[*] Previous page