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Elite Carbon Wheels factory store

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bxcc:
Update July 7th:

The rims are finished and on their way. Shipping is really hit or miss right now so I'm not expecting them any time soon.

Here are the pictures Sukie sent me.

bxcc:
So just a little update on this order. The rims are still lost in transit and AliExpress issued me a full refund as they were shipped using AliExpress shipping. So now I need to order another set. The communication from Elite Wheels has been good through the whole process but I'm still a little hesitant to order round 2 from them. Does anyone know if the seller still gets their money in this situation? If so, I wouldn't mind trying again with Elite. Otherwise, Hulk Bike has them and I'll probably go that route.

theirishrider:

--- Quote from: bxcc on October 14, 2020, 11:56:32 AM ---So just a little update on this order. The rims are still lost in transit and AliExpress issued me a full refund as they were shipped using AliExpress shipping. So now I need to order another set. The communication from Elite Wheels has been good through the whole process but I'm still a little hesitant to order round 2 from them. Does anyone know if the seller still gets their money in this situation? If so, I wouldn't mind trying again with Elite. Otherwise, Hulk Bike has them and I'll probably go that route.

--- End quote ---
Sorry to hear! :(  I just bought from BTLOS, can't reccomend them enough. Fast shipping, helpful. They even managed to get the Shimano XT hubs for me from their supplier. Amazing prices. The rims were true and finished to a high standard

emu26:

--- Quote from: bxcc on October 14, 2020, 11:56:32 AM ---So just a little update on this order. The rims are still lost in transit and AliExpress issued me a full refund as they were shipped using AliExpress shipping. So now I need to order another set. The communication from Elite Wheels has been good through the whole process but I'm still a little hesitant to order round 2 from them. Does anyone know if the seller still gets their money in this situation? If so, I wouldn't mind trying again with Elite. Otherwise, Hulk Bike has them and I'll probably go that route.

--- End quote ---

I had a very similar situation with two orders from Muqzi store around the same time as you ordered your rims. This was for small parts, not rims, only about $10A worth in total. Order shipped quickly, landed in Australia quickly then never arrived.  About a month after it arrived in Aus I contacted the store, they were apologetic but said I had to claim through Aliexpress. Couldn't do that till the 90 day delivery window expired.  Ended up getting a full refund, minus shipping costs.  Both packets arrived to my door on Friday, almost 3 months to the day after they arrived in the country and about 3 weeks after I got my refund.

I wanted to do the right thing by the seller so I contacted them and explained the situation and asked them the best way to go about paying and that I wanted to order more from them. They told me Aliexpress wouldn't just reverse the refund so the best thing to do would be to order what I want, plus what I already received then send them a note. They would then just ship the extras, that way they get paid and I don't get charged for additional postage, if that makes sense.

Anyway, just thought I would let you know as your rims may well be in the same situation, lost in transit somewhere still awaiting delivery. I have also looked at that store and they seemed to have a pretty good reputation so I would be surprised if they had "faked" the dispatch.  If you did get a full refund then I guess there is nothing for you to loose trying again other than more time.

Rick64:
I ordered a pair of Nextie premium 29er symmetrical NXT29UM30 rims in June, had them shipped DHL 3 day express $530 to UK plus £22 import. They took 2 weeks to ship them but shipped on a Tuesday and arrive at home Thursday afternoon. They built up fantastic (had Strada Wheels UK build the up with my DT Swiss 240 hubs and Alpina F1 sprint spokes 1346g with rim tape applied) Strada have built their rims before and said they were excellent quality....

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