Had a very bad experience with ICAN Bikes.
The picture of the whole frameset and accessories was taken before they shipped to me. I was super excited until I received the frameset.
On receiving the frame I notice there was a patch inside the headtube that creates a bump on the outside of the headtube.
They said the patch and bump will not affect the quality of the bike or reliability of the bike structure. WHAT?
(How about 5 years down the line or resale value as new or used frameset?)
They said they will replace the frameset if I send it back to them. Why send such bad quality frameset to me in the first place?
??
They made it sound like they had a replacement frame waiting for me. But once I successfully sent the frameset back to them they told me it will take another 30 to 40 days to make/paint my cream colour frame choice.
They claim they had an option of a sample frame with already cut fork but I refused that because there is no way to predict or control the stack height.
They also claim they had the UD matte black ready to ship which I wanted to consider but the communication was too slow and I had already lost the trust, so I decided to get a refund instead.
Who know what other area of their frames they have patched and spray paint over. OMG!
I finally got my refunds approved by Alibaba after sending back the frameset to a local address because they only wanted the lowest shipping cost of return to them.
I lost 211 USD in the transaction due to customs duty and sending the frameset to the local address they gave me.
The order was made on 5th Nov. 2020 got my money refunds approval Jan 4th 2021 by Alibaba.
I am really disappointed, sad and super pissed. A lot of money, time, effort wasted in research and preparing for this project.
All the parts for building the frame arrived and now need to start all over researching what frameset to get. (Any suggestions?)
Make sure your quality expectations aligns 100% with ICAN bikes or any other Chinese frame maker before they ship to you.
Ask for pictures of inside the headtube and bottom bracket at least.
I do not wish this for anyone. It is very painful and time wasting.
-----Update 3rd Feb 2021 ---
ICAN reached out and apologized for the situation from my last post. They have refunded me the money I loss due to customs duty and frameset return shipping.
Maybe in the future I will deal again but I have already ordered the TT-X21 from TanTan.
