when you return your clothes do you pay for the shipping? What is the process? I am looking to buy some winter clothes but am afraid about sizing. I was looking into ykwkbike stuff
Returns are free, if you're in Europe at least. You click return in the order page, you justify it (i dont return things frivolously so it's always easy to show how the item doesnt match the description), and then return label is provided and i drop it off at the shop / row of boxes that's member of the corresponding network.
Technically you're also entitled to simply dislike something, in the return reasons there's "doesnt fit" or something like that.
I suspect that if that's more lenient in Europe vs elsewhere, it may be customer protection laws. But i've been ordering way more stuff on alix since returns have gotten easier, because before that, you knew that if something didn't fit, you'd basically lost your money. So i suspect that from a business sense, it's in the interest of the platform to make returns easy. Obviously, i'm not talking bike frames or wheels, because such returns are oversized items and dont travel through the same channels, and cost many, many times more per kilo of cargo.
And for anything under 9 or 10 eur, they usually just refund me and tell me to keep the item. So i have a few jerseys i dont like that i ought to give out to a school or kids something like that, maybe they can be of use.