I have been waiting for the second warranty front triangle from Airwolf for 3,5 months now.
3 months a go I was told that the frame is on painting. (nothing fancy, black glossy should be ready by now)
Airwolf customer service has been the most frustrating service ever. The only way to get a contact is to use the chat on their web page. If I use my main pc and browser and ask with my own name, the chat doesn´t work: I get no answers. If I use another pc in incognito mode and ask something about other products without my name, the chat starts working and I get a contact. Last time I got a contact a few weeks a go and asked about the warranty front triangle. The answer was: "This one have´t sent to you?" and then nothing else, NO NOTHING. I put my e-mail address and phone number in the chat so they could contact me better, but no messages have been received. I have been thinking if I should use a VPN to make their chat work better.
In common I have nothing against BSA. An SPcycle M05 I assembled for my friend has more than 10000 kilometers in its bottom bracket insert and it just works.
On the other hand the Epic clone has been frustrating. First front triangle lasted about 10 months (5 of them the bike was not ridden in the winter) before drive side bb insert got loose. The second front triangle lasted less than 300 kilometers before left side insert got loose.
My solution has been to buy other frames: TanTan 121 and Hongfu 138.