New to the forum. I have a 1st gen LTWOO eRX on an ELVES frame that I built up. It's been FLAWLESS for about 1000 miles at this point to include a 90-mile ride and a 105-mile ride. I went to wash it and avoided water on the derailleur.... DEAD. It flashes red lights when you attempt to operate the shifter and does not do anything.
The good:
1. I got it from LTWOO's official account on Aliexpress and they are pretty good at helping. They did ask for a video to confirm and sent it to a tech. By the next day, they had already agreed to send me a new unit.
2. Based on the photo they sent me, it looks like they are sending the most up-to-date rear derailleur. Hopefully, there isn't any issues with compatibility.
The inconvenient:
1. I had to pay for shipping, which I was prepared to do.... But I wasn't expecting it to be $65. I was thinking around $20.
2. Time difference is a factor in how long the process takes. Obviously, they are in a different time zone, so it took about 5 days of talking to get it all sorted.