WheelTop EDS TX Full Wireless Groupset (Chinese SRAM)

[jfcb]

What they are stating is fair. As far as in Europe (and maybe in other countries as well), it's the store who needs to provide warranty cases with the consumer and not the company of the product. So if you claim warranty, you need to contact your seller rather than directly Wheeltop.

[TidyDinosaur]

What they are stating is fair. As far as in Europe (and maybe in other countries as well), it's the store who needs to provide warranty cases with the consumer and not the company of the product. So if you claim warranty, you need to contact your seller rather than directly Wheeltop.

But since they state they do not sell to third party seller there is the real chance there will be no warranty. Certainly not by wheeltop, not even through the sellers.

[Serge_K]

What they are stating is fair. As far as in Europe (and maybe in other countries as well), it's the store who needs to provide warranty cases with the consumer and not the company of the product. So if you claim warranty, you need to contact your seller rather than directly Wheeltop.

This is different. they are saying that the only way to buy their products is via their website.
what you are saying is what LTWOO is doing for eg, which is, in case of warranty issues, you contact your reseller, and the reseller liaises with LTWOO. I know that 1st hand, given i'm now on my 3rd dead ER9 RD, and every time i go through the reseller, which is torture.

[jonathanf2]

This is pretty dumb. How hard is it to assign a serial # to each groupset? Their warranty process is just pure laziness. The EDS TX is already in Shimano 105 Di2 AliEx pricing territory. At least with the 105 Di2, spare parts are plentiful and quality assurance to chance buying from a reseller is much better.

[Serge_K]

This is pretty dumb. How hard is it to assign a serial # to each groupset? Their warranty process is just pure laziness. The EDS TX is already in Shimano 105 Di2 AliEx pricing territory. At least with the 105 Di2, spare parts are plentiful and quality assurance to chance buying from a reseller is much better.

Agreed. Business wise, it's akin to shooting yourself in the foot. It's even remarkably stupid. Unless ofc they actively want the west not to buy their stuff, which might be the case, after all, as China is probably big enough for them to thrive. But then they wouldn't be selling to Aliexpress vendors. So it's probably just stupid.

[Linsook]

This is pretty dumb. How hard is it to assign a serial # to each groupset? Their warranty process is just pure laziness. The EDS TX is already in Shimano 105 Di2 AliEx pricing territory. At least with the 105 Di2, spare parts are plentiful and quality assurance to chance buying from a reseller is much better.

It has serials - I don't think it's a problem of identifying their own product but rather they've come the decision that the purchasing retailer/channel is who would handle warranty issues.  For my issue with the adjustment screw, the AliExpress seller was happy to deal with it, I just had to get it back to them in China.  I ended up just fixing myself.

Definately will limit acceptance outside of Asia until they can improve servicing globally. Unfortunate.    It will be a small niche of people like the ones in here willing to accept the servicing hassles that will be buying.

[TidyDinosaur]

It has serials - I don't think it's a problem of identifying their own product but rather they've come the decision that the purchasing retailer/channel is who would handle warranty issues.  For my issue with the adjustment screw, the AliExpress seller was happy to deal with it, I just had to get it back to them in China.  I ended up just fixing myself.

Definately will limit acceptance outside of Asia until they can improve servicing globally. Unfortunate.    It will be a small niche of people like the ones in here willing to accept the servicing hassles that will be buying.

Yeah, especially with electronic... When you buy a Chinese mechanical group, a lot of the times you can replace the parts with Shimano or Sram when something is not right... If your Chinese electronic group fails you could be out of a bike for 6 weeks...