Author Topic: Aliexpress dispute Process  (Read 17 times)

Bigbobby1482

Aliexpress dispute Process
« on: Today at 07:10:58 AM »
I've recently bought a Lexon Vero handlebar in 110-38, because the other one I had in 120 was too long. However once it turned up, they sent me a 38-100, and tried to hide it by scratching the measurement text off (See pictures).
I know the measurements are correct, because I can compare with my current 120 and it indeed measures 2 cm less.

https://imgur.com/a/kMGrMIE

Store was: Jawbone store

I tried to dispute it with Ali, and sent them the two picture, how ever they declined and state evidence is not valid, and I need to measure it better?
Should I try to disagree and push on, or is it actually worth returning the handlebar?

Any input appriciated.