One week ago today, I told Winspace that if they did not ship the replacement frame by March 28th, I would file a dispute with my credit card company but would cancel the dispute if/when I receive the replacement frame in acceptable condition. I wanted to do this because, as I told them, "My bank allows 60 days from the charge date to file a dispute, and this window is closing soon."
They did not respond directly to this email but emailed me back 4 days later to confirm that they received my frame back and that "upon the inspection, the BB area you complaint, is within our standard." On April 1 they emailed me to tell me the replacement had shipped. Then they started emailing me at 6am (my time, 9pm their time) on April 3 to tell me that they could not proceed with the shipment unless I cancel the dispute. I did not cancel the dispute as they have sent me no proof they shipped the frame and I have not received anything.
Maybe this is a bad habit but almost every time Winspace emails me, I copy/paste it into ChatGPT and ask if they're acting sus. ChatGPT pretty much always says, yes. In this case it also said, in bold letters, "Do not cancel the dispute until you confirm the shipment is real." along with a few other helpful things including, "That sounds like a classic pressure tactic to get you to drop the dispute. If you cancel it, you may lose any leverage you have to get your money back if they continue to delay or don’t ship at all."
It also all seems ridiculous, considering I gave them advanced notice this was going to happen, and they never directly responded.