Happy Holidays!
I love made up statistics & facts, as well as arbitrary numbers. 60% of the time, they work every time. I also enjoyed the concept of creating a customer service department once the company is large enough with the explicit mandate to have "no power to offer you any sort of solution". Because maybe if you're a small company, you create customer support and they're useful. But once it gets big, you make it useless. That is definitely sound reasoning, because we know that 99% large companies get large by being 100% retarded, and counter productive. For example, when you decide to open a supermarket, what you do, to become successful, is that at the check out, you give people AIDS. Because it makes sense to structure your business like that. I mean 99% of the time at least.
Yes I am wrong thanks for helping me see this. When I suggested most companies make contacting customer service difficult on purpuse to save money, I wad basically saying that they are giving people aids
