Chinertown
Other Resources => Component Deals & Selection => Topic started by: Sitar_Ned on April 22, 2020, 10:39:49 AM
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I just wanted to shout out Renthal for awesome customer service. I bought a pair of lock-on grips and one of the heads of the bolts stripped so I sent Renthal a quick email just to ask what size bolt that was in order to buy a new one. Well, they responded the same day asking for my address, and then overseas shipped me a few bolts with a handwritten note and some stickers at no charge. I was pleasantly surprised by how they went above and beyond for such a small ticket item and Renthal definitely has a new loyal customer. I just wanted to share as companies that really understand customer service are rare these days and deserve recognition.