VB is a broker, they buy stuff from factories and resell it. It's a distribution channel, essentially. Their core business definitely isn't selling saddles. Before you order from Chris it's best to ask him what's in stock or not. The good thing is they can usually source anything you want. On my gravel builds i wanted non integrated flared bars with internal routing, and he was able to find that, even though it wasn't listed on the website.
If he took your money, he will ship you your saddle.
That's fair and that's exactly what I did and I totally understand if that's how their business works.
He could have told me though that it was not in stock or might have to wait several days when I initially inquired, but he didn't and just told me they'll ship after x number of days. I had to ask several times before they confirmed it was not available.
I can wait if he'll deliver just like what you mentioned, but a clear communication would go a long way.
Thanks for your assurance btw!