Chinertown

Chinese Carbon MTB => 29er => Topic started by: TrailBum on May 15, 2019, 11:54:35 AM

Title: Hongfu issues
Post by: TrailBum on May 15, 2019, 11:54:35 AM

Hey Guys/Gals,

Anybody had issues with info coming from Hongfu sports?  I paid for an unpainted 21" FM258-B on April 19th.  With the May 1st holiday my frame was said to have shipped May 7th but the tracking number was invalid.  I followed up again this week asking for a valid tracking number only to have a bizarre response saying they only have one frame left and that I need to finish payment.  I've been working with the same agent "Anan" and the whole email chain was still attached so I'm baffled if this was just a brain fart on their part.  How long would you guys go before filing a dispute with paypal? 

Thanks!
Chris

Title: Re: Hongfu issues
Post by: emu26 on May 16, 2019, 03:30:12 AM

Don't know about others but almost a month, I'd give them one more opportunity to respond appropriately then filling a paypal claim immediately if they don't.  Let them know that is your intention when contacting them.

Title: Re: Hongfu issues
Post by: TrailBum on May 17, 2019, 02:25:44 PM

I did exactly that while also reaching out to Jenny @ Hongfu.  She apologized for the confusion and said my frame was being QC checked.  It would be shipped soon as that was complete.  I had heard that same story before so I was surprised to see a valid tracking number in my email today.  Hopefully they sent me the right size/frame!

Title: Re: Hongfu issues
Post by: d36 on June 02, 2019, 06:57:37 AM

im waiting for the same frame

pretty sure they are just stalling?

I was told it would be approx 1 month (which in reality means 2 months) about a month ago