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Other Resources => Vendor Discussion & Reviews => Topic started by: JP on March 07, 2019, 07:19:11 PM

Title: XM CARBONSPEED
Post by: JP on March 07, 2019, 07:19:11 PM

Purchased a frame about 10 months ago and the bottom bracket adapter separated and started  creaking, which falls under the 2 year warranty for a manufacturing defect. I have texted and emailed Peter several times. 

Title: Re: Did XMCARBONSPEED (Peter) Close???
Post by: carbonazza on March 08, 2019, 07:38:17 AM

He always took care of issues when arising.
Here it clearly looks something happened. I hope it isn't too bad.

Title: Re: Did XMCARBONSPEED (Peter) Close???
Post by: JP on March 08, 2019, 03:31:49 PM

It’s pretty bad when the bottom bracket shell wables in the frame when you pedal.

Title: Re: Did XMCARBONSPEED (Peter) Close???
Post by: carbonazza on March 11, 2019, 02:51:08 AM

This is exactly what I had one day on a frame.
It was replaced, you just have to be patient.

I do not like BSA on carbon frames from China, they look very cheap inside.
The Press Fit raw carbon shells feel a much stronger interface.

Title: Re: Did XMCARBONSPEED (Peter) Close???
Post by: JP on March 28, 2019, 06:50:26 AM

Got a reply from Peter and explained that originally the frame is a pF30 and an adapter is bonded to turn it into a BSA. Wheels Manufacturing makes a PF30 to BSA adapter for $90. He deposited the funds into my Paypal Account so I can purchase the part. Problem Solved

Title: Re: XM CARBONSPEED
Post by: trekcarbonboy on May 17, 2019, 02:00:09 PM

What's going on with xmcarbonspeed. I just tried to go to the site and got error 404, NOT FOUND!!!  :'(

Title: Re: XM CARBONSPEED
Post by: karstenhorn on May 18, 2019, 04:02:45 PM

It works perfectly now.

Karsten

Title: Re: XM CARBONSPEED
Post by: freerider11 on June 03, 2019, 07:43:27 AM

Is anyone having any luck contacting Peter at XM Carbon Speed?  Over the years I've bought several frames from him, as well as multiple rims, and at least 4 sets of complete wheels.  Service has always been excellent and I've always received replies from Peter within a day.  My last warranty issue with him about 2 years ago over a cracked rim was handled quickly.  So just recently I cracked another rim on a wheelset I bought less than a year ago.  It's been almost a week now since I sent an email to Peter and Bella about it.  No response, which is unusual considering how responsive he normally is.  It has me worried since I have so much of Peters product that I may not get support for anymore.

Has anyone been in contact with them recently?

Title: Re: XM CARBONSPEED
Post by: maui400 on June 19, 2019, 07:30:26 AM

I contacted Peter a week ago since I'd like to get new rims. No answer so far. I've had good experiences with him four years ago when I bought rims. Not sure if I'd call it reliable now, if I don't get an answer on a purchase inquiry...  :-\