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I think the this is going to highlight the biggest difference/downfall to ordering direct from China. These parts are CHEAP, at least relative to the name brand companies. The Chinese companies selling these parts are operating at very thin profit margins. Profit margins are eroded by things like warranty and customer returns. When you are barely making a profit to start, you are much less willing to do things which might decrease the meager profit you make. On top of that, shipping from China is very expensive and as a result, returning a product is a high loss venture.Yes, I'm aware of this. And the vendor told me what his profit was on wheels ( and no, I won't tell you
).I completely understand your situation and your frustration. I am sorry it happened to you. But I completely understand why the vendor does not want to ship out another set of wheels for free. I also understand why they do not want to pay for return shipping. I think the only reasonable solution is a refund of an agreed amount of money to offset the value of red versus black color to you.I'm also understanding this. It's not only to offset the value of red versus black, but also the parts with red accents on my bike I've to replace. But I offered him a solution which is good for us both, I think. "Send me a new wheelset half the price". In that case he have some loss, less than reshipping a new wheelset for free and receiving the current one, but more than he want to refund me. And for me, I have to pay again money (a lot more than what he will loss) to get what I ordered, but have an extra (spare) wheelset. I think we are gonna be both happy.
At the end of the day, nothing is defective. The item is the one you ordered minus a cosmetic discrepancy. It's a bummer for sure. I think we all need to take a step back and realize that this is the reality of ordering China direct. Your 50-75% savings over the name brand companies comes are a more hidden cost, and this is it. I'm certain if this were an ENVE or Easton set of wheels, a new set would be on it's way to you within days. But you'd also pay $2000 for the set. Here you are paying $500.Agree, it's a cosmetic failure in this case. But I'm working more than a year to the moment to build te bike I want. And it goes wrong on the last part. I'm really not happy with it.
If we all start demanding the (overly generous at times) customer service that we have come to expect from the big companies, prices will increase. They have to.
And on a more environmentally conscious level, do you feel right about sending wheels back and having another set sent to you, with all the fuel and energy consumed, for something like nipple color.Hihi, didn't thought about this, did you, when ordering your chinese parts?. If I did, I ordered my stuff here in the Netherlands.
Well no, I'd have the same answers regardless of who the vendor is. I was only pointing out that knowing who the vendor is and seeing how they respond to problems is valuable insight for other Chinertown members/lurkers.I understand. But there is maybe more, more than we know and why they (chinese vendors) act like this.
That said, I respect that your're trying to give the vendor a chance to make it right before saying who it is. That's the right way to go about things imo. Like I said, was just pointing out that is the type of information people are wanting to hear about.I don't have the intention to bring this vendor in discredit. And if we come to a solution we both agree, maybe I won't mention his name here. Maybe the vendor thinks I'll put presure on him with this topic, but that's not why I started this topic. I only started this topic to know what to do and what I should expect.
Hope you get it resolved. Personally, I wouldn't take option A or B.So do I. Option C is the best for me, but the worst for the vendor.
Just to be clear, the mistake was 100% the fault of the vendor, correct? They're not disputing that?Yes, 100%. That's the benefit doing business by email, all in the email. And he admitted he was wrong.
If you spelled out the options you wanted, it should be his responsibility to send you the wheelset you ordered at no additional cost to you. You are already out the time and frustration to solve the problem. Sure it will cost him, but it is his screw up.He didn't screw up by purpose, faults are human.
I agree it is helpful for the group to know which vendor it is so we know what to expect. With that said, I would probably also wait until the problem was resolved before naming the vendor, so they don't think you are slamming them in a public forum and refuse to do anything.Maybe I won't mention his name here. That's not the purpose of this topic. I know I placed this topic in the "Vendor Discussion & Reviews", it's a discussion about what to do what to expect of a (random?) vendor in this case.
Well considering this is the vendor review section, I think which vendor it is, is actually a very important piece of information.Do you have different answers when it's vendor A or vender B ? I guess ... I hope not.
I think having read somewhere but can't find it back.From: http://chinertown.com/index.php/topic,184.msg1990.html#msg1990
That integrated headset have a 45 degree conic cup.
When you tighten the fork, with the stem and caps, the headset bearings find their place centered in the cups.
I run 1x10 with 32x36 as my lowest gear and I've never had to get off to push!It depends on your trails of course. For me 1x10 isn't enough. Currently I'm riding 3x10 and going to my new build with 2x10. I use everything on my 3x10.
Our group of friends ride the Wednesday evening.Nice story
So... the question was: Go or no go with the new bike?
I did ride a Cannondale Rush for a year now( 2008 second hand - 26" - full suspension - carbon ).
This one is "New", 29er, hardtail and quite light (9.05 Kg).
Many differences at the same time. Not sure which one counts more.
As green as it was, I took it on the 35km(~21 mi) muddy, rocky & rooty ride.
It is an amazing upgrade!
It is sharp to handle, predictable, sorry for the cliché, but I feel much more in contact with the terrain.
And no one could catch me anymore in the climbs and sprints
I hope I've got the simular story when I finished my 256. Waiting on my wheelset.
