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Other Resources => Component Deals & Selection => Topic started by: AzureEssence on April 04, 2024, 08:36:12 AM

Title: Onirii brakes - Terrible customer service
Post by: AzureEssence on April 04, 2024, 08:36:12 AM
I purchased a set of IIIPro IV4R brakes during the anniversary sale for $75 from the official store. Onirii sent me two calipers with short hoses, so one is impossible to use as a rear brake right now.

I messaged them and they are trying to get me to buy a new hose for $11 instead of just fixing the issue. Pretty crappy "customer service", I'd stay away. This is the first time I've had an issue with an AliExpress order.
Title: Re: Onirii brakes - Terrible customer service
Post by: Tijoe on April 04, 2024, 10:37:53 AM
On 2 of my 4 sets of IIIPro brake sets I have purchased, the rear hose was between 2" and 4" too short.  I replaced the lines from bulk supply of tubing and saved the short lines.   
Title: Re: Onirii brakes - Terrible customer service
Post by: AzureEssence on April 04, 2024, 01:43:03 PM
Quote from: Tijoe on April 04, 2024, 10:37:53 AM
On 2 of my 4 sets of IIIPro brake sets I have purchased, the rear hose was between 2" and 4" too short.  I replaced the lines from bulk supply of tubing and saved the short lines.

How does that work with the banjo? Do you just push it in hard? Never changed hydraulic hose before.

Also what size is the hydraulic hose (outer and inner thickness)?
Title: Re: Onirii brakes - Terrible customer service
Post by: Tijoe on April 04, 2024, 06:05:51 PM
I purchased these a couple years ago.  Easy to use.

https://www.aliexpress.us/item/2251832735065834.html

https://www.aliexpress.us/item/3256804179664403.html

I am pretty sure I purchased B90 hose and spare fittings.   I measure 5mm OD, 2.0 to 2.1mm ID
(I recommend writing the store you purchased them from and double checking.)
Title: Re: Onirii brakes - Terrible customer service
Post by: AzureEssence on April 05, 2024, 10:51:26 AM
Quote from: Tijoe on April 04, 2024, 06:05:51 PM
I purchased these a couple years ago.  Easy to use.

https://www.aliexpress.us/item/2251832735065834.html

https://www.aliexpress.us/item/3256804179664403.html

I am pretty sure I purchased B90 hose and spare fittings.   I measure 5mm OD, 2.0 to 2.1mm ID
(I recommend writing the store you purchased them from and double checking.)

Thanks, I'll just go ahead and order some hose and banjos and fix this myself.

Never buying anything from Onirii again.
Title: Re: Onirii brakes - Terrible customer service
Post by: AzureEssence on April 08, 2024, 11:22:17 AM
Quote from: AzureEssence on April 05, 2024, 10:51:26 AM
Thanks, I'll just go ahead and order some hose and banjos and fix this myself.

Never buying anything from Onirii again.

After I linked them to this thread they sent me a replacement brake hose/banjo...
Title: Re: Onirii brakes - Terrible customer service
Post by: Serge_K on April 08, 2024, 03:28:22 PM
You're ready to drop them because a hose was too short? Get angry if they sell you something broken, or 1 caliper instead of 2, or something neon pink when you wanted black, but just a hose?