Welcome Ahija!

Don't worry man, it's pretty normal. Iplay really needs to be more communicative after the sale but yeah, we've heard this story before. Don't worry/stress you'll get your goods. If there are any issues, they will take care of you. Communication may not be the best in the world but they are an honest company. Give it a week or a lil more, then if still no frame or response, then come revisit this thread.

Canyon are one of those companies who got an appropriation to buy stuff from China, so they don't have to pay anti-dumping. The other german company Rose does also have that appropriation and you can find many other european bike manufacturers on that long list too. 

So to be clear.. They are still chiner frames, right? If that's the case, they are blatantly lying and false advertising.

Welcome, Andre. You definitely came to the right place - Glad you found some useful info here. I really like the Titan as well, but think the 0-36 is more proven and tested and the frame I'd almost certainly go with. If I were going to go for something other than the 036 though, it'd be the Enduro copy. It's just so sweet looking. Problem is, it's the newest and least proven Chiner around. Here's the thread on it in case you haven't run across it yet: http://chinertown.com/index.php/topic,472.0.html

It can be confusing. A lot of companies are trying to apply a few stickers to make the frame look more "branded" or "legit" and charge a few more bucks for them. Same frame. Might as well go with Iplay. Like you said, one of the reasons they've become the go to is because of their involvement in the forums. They realize their reputation is important for future sells and therefore are unlikely to totally leave you hanging if you get a bad product or shipping issues or whatever. Don't get me wrong, you'll still have to try to get their attention sometimes, not saying it's always 5 star service, but because they understand the importance of protecting that rep on the forums, you have a level of assurance/accountability that you can't get with someone like Ican. If Ican ships you a broken (and over priced, it seems) 036 frame you can only go to them to resolve your issue. If they ignore you, don't believe you or whatever - too bad. With Iplay, if you have an issue and contact them and then still feel like you weren't treated fairly, you can come to the forums and have a voice. That's why I order from them, at least.

I can't believe none of the other sellers are smart enough to be involved in the forums. Lucky for Iplay, I guess.

Now you guys tell me is there even a shadow of a doubt?

I don't think anyone here is doubting you at all, man.

Sitar_Ned posted the communication with Peter where he agreed and confirmed that Iplay would cover the new frame and shipping. I guess it's just a matter of proof? I can honestly understand them asking for verification via LBS that it was manufacturing defect, but with all of the pics and that vid it looks pretty obvious to me.

Iplay - I think it's obvious he's not trying to cover up a mistake he made during installation. It's a defect in the frame. It's time to take care of this customer.

 

Ooohh looks nice.

$350 for the cassette? Def not cheap. Can't wait for comparisons to Sram to start coming out.

If/when graphene makes it mainstream you will get your wish and then some. We could all be riding around on 12 pound full suspension MTBs that are way stronger than what we have now in 10-15 years.

Seems crazy (insane!) but a 10 pound full suspension, extremely strong,  mountain bike is probably totally within the realm of possibility if graphene ever trickles down into the components that we currently see carbon fiber used to manufacturer. Progress is being made. It truly is a revolutionary, futuristic material!

Some pics of recently produced graphene aerogel