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29er / Re: Design flaw/quality issue IP-036
« on: May 24, 2016, 07:09:24 AM »I'm saying that is a pretty big exaggeration.
Friend of mine had some paint chip on the dropout of his Specialized Roubaix. Bike shop emailed the pics to Specialized...they sent him a new frame. I find that it's more uncommon for big brand to give bad customer service.
Yeah , fair point but I have seen it go both ways. I think that's the advantages of a bike shop.. dealing with Specialized yourself would be far less effective I bet. But yeah.. your point stands.