Hello Chris,

Thank you for reaching us.

We are very sorry for the problem and the inconvenience caused to you.

We will send one new rear rim for your replacement. When you receive it, could you help us find a reliable local bike shop to replace the rim and rebuild the wheel for you? We will cover all the service costs incurred.

If it is okay with you, could you ask the bike shop to cut a segment of the damaged rim (about 20cm in length) for our analysis? We will afford the shipping freight.

Please refer to the manual about how to true carbon spokes.

Thanks a lot. Look forward to hearing from you.