Hi, guys!
I need your opinions regarding my situation.
I bought Tideace fm-m015 29'' frame about a year ago, built my bike on it, and was really happy) A month ago I found its BSA bottom bracket shell quite loose in it's place and making creaking noises. Store offers 2 years warranty, so I took some pictires of the problem and sent them to Derek from Tideace store. He said they can see the problem and I need to send the frame back: "you can ask others. if their frame was broken or they want to replace new one. they should return the parcel back to us firstly". But i'm not sure about all this sending back thing...
He said I could ask others, so i'm asking: is it really how the frame warranty works? Did you have the similar situations and how was it solved for you?

Thanks!