Hi all,

Wanted to share my experience so far and ask for advice.

On inspecting my frame recently I found a crack

I reached out to Ican asking for the warranty process as the frame was still within the 2yr warranty.

The response:

It is probably the small crack on the painting because this part is easily touched by the ground and obstacle during your normal ride. Do't worry about it. It won't influence your riding.

Best regards
Peggy

So I responded saying I’m pretty sure it’s a crack and I’d like to send it in for inspection.

The response:

If the carbon is damaged under the paint, the paint will crack larger and wider.
There was not a crack when you received it. So it is not a crack of the carbon.
There is possibility for the paint coming a crack after 2 years' use. If you are not sure about it, you can try to use a tool to gently scrape away paint from cracks.

Best regards
Peggy

So i used some fine sandpaper to take a look at the crack and found that not only does the crack go into the carbon, it’s formed where the was presumably a number voids that were filled before paint.

I’ve reported this back but don’t have my hopes up for an acceptable resolution.