Chinertown
Other Resources => Vendor Discussion & Reviews => Topic started by: tisun on October 15, 2024, 01:23:44 AM
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I ordered a MTB frameset and a wheelset from them on September 4th, total cost was +1.5k USD. Once it past AliExpress deadline (or refund will be issued automatically), they changed the order status to 'Shipped', but without tracking number and no further logs from the shipping activity. I sent him a message asking about the frame and wheels. They replied with broken English saying the wheels were done but the frame was not. My next question:
- when will the frame be done? It's been a month.
They answered:
"OK
Yes
I see"
I had to rephrase my question for them. They said - exact quote: "I can send it to you around these few days".
4 days later, still no update on the order shipping status. I asked again, and again. Their answers were always: "few days".
Yesterday I went to AliX app and disputed the order with ALiX customer service. AliX gave this store 5 days to sort this issue out. The very next day, they texted me saying:
- Please cancel the dispute. I will send it to you in about 3 days.
They also offered me a gift, which I don't know what it is.
I really don't know to deal with these types of vendors. I'm glad I have AliExpress to help me in this situation.
Now I need to look where else for my MTB XC frame. LightCarbon LCFS980 looks good, so does TanTan FM080.
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Was this the AWST Cycling Tactics Store?
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Yes it was.
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Hey just out of curiosity how did this go out? Did aliexpress help you and you got your refund?
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Hey tisun,
Did you get your money back? I'm in a similar spot with a different AliX seller. I'm trying to figure out how aggressive I should be with situation.
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Yes it was.
I don’t know what’s going with them lately, but they owe me a warranty front triangle.
They’ve looked me up in the system and have my info right but just can’t seem to get the order going.