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Re: TanTan TT-X21 frame Hello all,

My first post here, I bought a TT-X3 frame from Seraph/Tan Tan. It took more than 2 months to arrive. Communication during the wait time was mediocre. Questions were not answered. But, when I arrived I was happy. It looked beautiful! Nicely build, paint great.

The bike was build by a friend, which was a professional bike builder for many years.

HOWEVER! After riding ONLY 8 KM/5 miles, the seatpost collapsed and I nearly crashed. A small crack in the frame appeared. I am only 80kg heavy and the frame lasted less then 10 km.

I contacted the company, they said they would make it an emergency call. After a couple of days they said they would send a new frame but not a new seatpost (which was heavily damaged by the collapse). A long conversation started but they would not take responsibility. I bought the frame via Ali-express due to their (in my experience) good customer protection which I really needed in this case. Seraph made a threat, if I would post a one star review (how could I give any better than one star with a 'quality' like this?), they wouldn't send a new frame. How about customer service?!

During the dispute process, Seraph made two propositions, 1: new frame, that's it. 2: send all back, get my money back. However, shipping would be more than the cost of the frame.

Ali judge ruled in my favor. I will get my money back.

This was my first chinese frame. I knew it would be a risk, I got a really shitty frame. It wont be my last, I will going to buy a Velobuild or Ican frame.

BUT BE WARNED, DON'T BUY FROM TAN TAN/SERAPH!

A lot of you guys won't have any issues and ride your frame without any issues. However, if you are unlucky like me, you're screwed with this BS company!


May 04, 2021, 03:47:20 AM 		1