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Re: ICAN triaero A9 Frame arrived today. Here is a quick picture. So far I am very impressed with the finishing quality. I have internally routed a few cables which was a lot easier than I thought. I am still waiting on parts to arrive. I will continue to update as I build.
October 02, 2020, 05:35:03 PM 		1
Re: ICAN triaero A9 Build complete.
Weight 8.2kg
Price £2200
Price and weight includes everything you see in the picture and Magene power meter. Carbon saddle still hasn't arrive which should drop the weight even more.
October 20, 2020, 01:10:31 PM 		1
Re: ICAN triaero A9 wow
August 01, 2022, 10:57:50 PM 		1
Re: ICAN triaero A9 Hambini would have a field day.



Oh, his frame was perfect. How convenient.
August 02, 2022, 06:38:39 AM 		1
Re: ICAN triaero A9 Wow.   I’ve generally heard positive things about ICAN, but this is shocking.
Just this one sample alone, and the response you received takes ICAN out of contention for any N+1 consideration
August 05, 2022, 08:21:33 PM 		1
Re: ICAN triaero A9
Quote from: 1Sigma on August 05, 2022, 08:21:33 PM
Wow.   I’ve generally heard positive things about ICAN, but this is shocking.
Just this one sample alone, and the response you received takes ICAN out of contention for any N+1 consideration

As an update after I showed them the headtube and asked for a refund, they agreed and asked for the frame to be shipped back. There was no pushback. Refund has not been issued yet as they haven't gotten the frame, but they did pay for a shipping label for me to send the frame back to Shenzhen.

I also found a new Trek Domane SLR frameset that was being sold for cheap so I decided to use that for the time being. In the spirit of this forum I'll go for Chinese carbon wheels
August 06, 2022, 11:22:45 AM 		1
Re: ICAN triaero A9 For the amount of money it has to cost ICAN to ship the frame back to their factory...they could have easily performed a two minute QC check either on the production line or before shipping.

There is obviously a disconnect somewhere. Usually is the case when a brand is no more than an agent rather than manufacturer.
August 06, 2022, 12:20:06 PM 		1
Re: ICAN triaero A9
Quote from: Icyseanfitz on August 06, 2022, 01:35:54 PM
I mean a full refund including paid for return shipping is good customer service imo, obviously would have been better if it was caught in QC before being sent out.

I agree with this. If they end up giving me a refund for the frame I will say my experience with the company (though not the actual product) was comparable to working with a company in NA. Much better so far than my previous experience with European companies.

+ I had customer service support through WhatsApp
+ Shipping time here was on par domestic products (though cost is a lot more)
- Their service hours were not as convenient for me due to time difference
- Return shipping was slightly more inconvenient (but was still free)

I am actually surprised they wanted the frame back. I can't imagine they would try to sell it again. So either it is an attempt to refute my dispute, or they will analyze it to see what went wrong in the manufacturing process. I am hoping it is the latter.

And yes obviously the QC check could be more strict, and from my personal standpoint it was inconvenient. But if ICAN sells mostly domestically within China (or does mostly OEM), the loss from product returns may be less than you think. Maybe hiring more QC technicians would cost more.
August 08, 2022, 10:14:54 AM 		1
Re: ICAN triaero A9
Quote from: Serge_K on September 07, 2022, 08:12:52 AM
Hi, did you get your money back? What ultimately happened? I think it's a good case study of the serious, or lack thereof, of ICAN.

Hey sorry I hadn't been on this forum for a while. ICAN refunded me the full price of the frameset and shipping. They asked for the frame back and paid for shipping there. They did not wait until the frame had arrived, before refunding me
October 10, 2022, 12:00:26 AM 		1
Re: ICAN triaero A9 It’s the closest near the BB area of the rear wheel - clearance is fine for a 32c tire for sure. The large frame size might help as I guess everything is slightly supersized other than the fork.

I attached the requested head tube bearing seats. I don’t see any real concerns but I have to build the frame up to confirm the tolerances etc.
October 31, 2022, 03:32:12 PM 		1