I have an Exceed RDC frame that, unfortunately, I crashed and broke a couple of weeks ago. Referring to their crash replacement program, I contacted SEKA and was offered a replacement offer, but it has since been impossible to get them to send me an offer I can order. I get the impression that the poor communication with Cycling100 was not just due to them but also the frame provider. I've since bought an ICAN frame and their support is at least replying to inquiries quickly.

It's a pity, as the frame is actually really good value for the money. But if you want to grow a business in North America or Europe, you need to provide a certain level of customer support or you'll fail, regardless of the quality of the product.