Whilst I completely understand this sentiment, it probably wouldn't do much to help the numerous other members of this forum that are trying to get Haideli to step up and do the right thing.

Yea I hear ya, that makes sense. I truely hope he does/they do.

 I was just thinking if he's willing to lie to sell a couple extra frames , how can we trust what he says from this point forward .

I have been reluctant to really give my opinion on the matter, hoping I could convince Eddy to do the right thing but after being strung along for the past month , I think it's time to say something.

This was my 5th chinese frame last year. 1 from tantan, 2 velo build, 1 light carbon and the AM831. My experience with tan tan and heidli have been absolutely horrible. Tantan was mostly due to their delayed shipping and the fake tracking numbers provided .however, all 4 frames except the am831 have been without issue. Both velobuilds and light carbon after sale support has been pretty amazing. Especially when you read some horror stories on here or deal with companies like hiedeli/tidace. I've also purchased plenty of parts and gear from China and had mostly positive experiences. Sure there are those who ignore or refuse to help with poor quality or problematic items but i assumed that's what this forum is for, to help provide feedback so others don't go through the same hassle or monetary loss.

This site is the first or second link that shows up when you search for the am831. I would assume most people buying this frame for personal use or on a mass scale would do some research before spending their hard earned money on a product and in doing so will see our reviews ,recommendations or complaints. 

I don't think we should give eddy/heideli a pass because "you should expect this" . There are plenty of reputable companies selling frames and are providing better products,service and after sale support.  Eddy didn't just provide terrible customer service that we can brush off. He legitimately lied twice on  this forum for the sole purpose of selling more flawed frames. I have his comments proving this attached to this post. One was oct 29, and then the next was Dec 3. At this point, who knows when the new rear triangle with be finished. You cant trust the guy to give you an honest answer.  So no one should be buying this frame unless you got money to blow and are willing to test his honesty. Realistically, no one should buy from them again after seeing how this whole thing was handled. I could also go into how I was overcharged and how my frame was painted over a matte back finish rather than sanding that off and applying it over primer. Personally if I could get my money back I'd go with light carbon, Carol was really great and was super quick to get back to me with whatever I needed, or carbonda, which has a proven track record on this site. 

I think we should actually ask to remove him from this forum.  He's lied so we cant trust him and he doesn't provide anything of value. He just advertises their products which we can all view on their webpage without him. 

I bought mine from Winow Cycles, and their attitude is no better.

Window is tantan and they're pretty terrible as well.  I'd never buy anything from them again.

Realistically,  anyone who can return it should. There is no reason to accept this over the one with the new rear triangle if you don't have to.

12 seemed a bit high when comparing to my other bikes. So I just tightened enough to stop it from moving

I was so excited to see a 29er trail tire in tanwall that I just bought them without considering how they would look   I've not had Specialized tires that weren't shit but these new compounds have promise.  If they work well you can get a set for a little more than one decent Maxxis tire, but maybe in a black sidewall.

I'm deciding on another am831 for my sister ( definitely after they actually fix the frame  ) or the Carbonda 1166. I saw someone here get a transparent blue top coat over raw carbon from carbonda and Im thinking that might look pretty nice with these tan sidewalls

BTW the tans with the gray frame are really growing on me. Maybe it looked off originally since we were used to seeing your bike with the black tires.

Congrats, I'm glad yours is rideable. As documented in a few threads here. The flex has caused rubbing on my frame and I don't ride since it's already gone through the paint and I don't want it damaging the carbon underneath

Is Eddy a technician? I'd rather say a middleman who probably didn't fully understand the issue. Regarding cybrsrce's case, he first needs to have the screw shoulder contact the inner race metal on metal, and have the race seated properly on a cylinder. That will contribute to reducing the flex, for sure.

no he is definitely not but speaks on their behalf. he hasnt answered any of my questions without conferring with the engineers first or at least thats what im being told.

It is more complicated than that. You would need the triangle to be re-designed to accommodate a bolt through rather a bearing i.e with the bearing removed from the triangle something needs to fill the space.

Why do you need to remove the bearing? Would it be terrible if you left it there and it sat against another bearing? Well, as long as the bolt fit through it.

Fitting a SC link in there would be great. anyone able to test this? If so.. they are only 60 euros to order online.. doubt it though

I totally would have but they are sold out here in the states