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Vendor Discussion & Reviews / Re: A rather negative experience with XMIplay
« on: January 06, 2017, 02:22:06 AM »
I still can see how the head tube can be cracked like this during shipping. It would take a massive blow as frames are always packed with thick layers of dense bubble wrap (I have received 3 frames from China). This is not good. I mean that with such a strong hit you can't tell if there are other internal, hidden, damage.
What I can't explain is the scratching on that same hit. With bubble wrap you can crack the frame but it can't be scratched. That would tell me that the hit happened before packing.
All that said, this is not acceptable. I would not be happy with a partial refund. I would only accept to change the frame (even if I had to pay again for shipping).
I also want to mention that I really recommend American Express payments. I know this is rarely an option with Chinese vendors but they offer the best protection I've seen. I've been fully re-credited of what I paid for crap carbon rotors when the vendor ignored me. Banks are powerful (too much!), they just took the money back from the vendor
What I can't explain is the scratching on that same hit. With bubble wrap you can crack the frame but it can't be scratched. That would tell me that the hit happened before packing.
All that said, this is not acceptable. I would not be happy with a partial refund. I would only accept to change the frame (even if I had to pay again for shipping).
I also want to mention that I really recommend American Express payments. I know this is rarely an option with Chinese vendors but they offer the best protection I've seen. I've been fully re-credited of what I paid for crap carbon rotors when the vendor ignored me. Banks are powerful (too much!), they just took the money back from the vendor