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Messages - rasch

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61
UNI 50 with carbon spokes.

I fixed the problem myself so no i didn't contact him again.

Thanks. I also ordered those but with other spokes and RD13. I hope he did pass the message. I'll let u know when I get mine how they are coming

62
The whole objective of a proper QC protocol is to ultimately produce products that are free from defects before they ship to the end consumer.   Everyone involved in the production process , from the initial order taker to the person packaging, should be another layer of QC and ultimately overseen by a department accountable for  quality control..

Again, I totally agree!

They need to understand what went wrong in this or similar cases and improve that part.

QA/QC is a never ending process all the time :). Hope they fix this building issue and all clients issues

63
I've ordered some wheels from him. Which ones did you have?

Did you ping him again? usually he's quite responsive

64
Yeah all that sounds good but how does LC send out an obviously defective and broken frame without some kind of QC?   

Not trolling but why are you saying there is no QC?

Not trying to excuse this. I also hate when it happens especially in expensive products but QC is done at several stages. Maybe they need to add a QC layer here. I really don't know how the process of even putting it in the box working for them. If it's done by a machine maybe it could even be that. If its a manual process it can be sth else.

I'm looking forward to see how they deal with it especially since they seem to have no stock at the moment and waiting times seem to be around 2 months time.

65
To be very clear, your frame is broken, do not ride it, get a replacement, and don't pay for it. FYI, it's obvious with the video, but impossible to tell with the picture alone. For any kind of warranty question, i find that video is the way to go.
I guess it makes you question the whole "affordable chinese yet ultra light carbon frame" thing a bit... Yishun / Light carbon have excellent reputation, yet less than 5 frames of the LC17 on this forum, and one's cracked out of the box. Not the kind of failure rate we want to live with, and it's infinitely more serious than a shitty C ring causing headset play, flexy bars that can be swapped for 100$ or a slipping seat post we can shim with a piece of soda can or some fiberglass cloth.
That is really, really not good.

Well not trying to be devils advocate but let's also take this with a pinch of salt. Yes, this is broken, yes this should not happen, yes this could have serious consequences, and yes I'm sure he should ask and get a replacement, but this can happen with absolutely any company.

For me it's all about how companies deal with these cases which actually matter. Customer service/warranty is way more important than any issue reported. He spotted this yesterday, asked for opinion, he will contact the company (whichever it is). The answer from them is the actual key here.

I have worked already in quite a couple of bikes and for me it's always about transparency, communication and good support. That's how I assess the companies I chose to work with in my business.

So let's wait and see. Having just 4 or 5 or even 10 bikes of these in this forum means little. I am buying one or two LC bikes to test the service regardless of this report here. If I like their service I can propose the frame/brand to my clients as an option. If not I keep with my provider and keep testing others.

66
youp, I agree. Issue with carbon

67
Super light version standard EXW price is USD$590, now special price in USD$550 with one hanger (carol made a mistake. An extra hanger costs $10 more.), normal weight version USD$490; normally we suggest the buyer get two hangers, so cost is higher USD$10/set,

Thanks for the clarification. Indeed I was quoted the old amount.
Any idea if there is also a promotion on the gravel frames and it's price? On standard version?

68
I believe you were quoted the Super Light one ... IIRC, standard is $530, Super Light is $590.

Maybe... really dunno. Yet again ur price was none of those ahah Maybe because it was a 58 it was more expensive kakakak

Your colour mix looks nice. Good luck on the build

69
Got roasted for opening a new thread regarding this frame. Moving the info here

I've placed an order today for a size 54 with a custom design in 2 colours.

Final build will be 105 Di2 groupset. Elitewheels Flow 50 mm wheels with GP Contis 32mm.

you've got a better price than I was given... I was said 590 because it was on sale...

How long do they estimate to deliver?

70
LC website states 32mm max width

My question is when you have a rim for example with 28mm external 32 will still fit. I guess so, but would like just to get an input from someone with it

72
I am no expert either but I guess this comes together with demands...

Whoever pays more, gets it faster. If someone orders 100 frames that person also agrees on a timeline. If they don't deliver, there are penalties.

As for the capacity it's on their website ;). 180 workers in our carbon rim factory, and about 150 workers in our carbon frame factory
Able to produce:
  • carbon frame ---> 2000 sets/month
  • carbon fork ---> 3500 pcs/month
  • carbon rim  ---> 5000 pcs/month
  • carbon wheel ---> 1200 pairs/month

73
Yeap. I was talking with her for a while too.

We had everything agreed and I told her as well that I could not make the payment before 15 because my accountant would not allow it. But then she told me it was not anymore in stock.

She proposed the 56, but it's stack is too low for me.

Now I'm back to square 0. Anyway hope u enjoy it

74
Finalizing my order as we speak.  Custom painted 58cm ultralight.  Carol and Lightcarbon have been super-responsive and helpful, especially since this is the first time I've done custom graphics for something like a bike frame.  Will definitely be reporting back as the process completes!  Very much looking forward to receiving it and building it up!

Damn it! It was you who took the last frame hehehe. I was going to order it but was informed someone took it now :D

They said 2 months of waiting time now + 1 of painting + delivery time. I am now looking for alternatives

75
If it's too aggressive, you can look into a yishun r068d, which is what I ended up doing for a build. It's a good frame.

Thanks! I think one more spacer and it's OK!
As for Yishun I have contacted several factories and sellers to "feel" them. Yishun was polite correct, but the fact they didn't want to paint a frame and another minor aspect were enough for me to put them aside at this stage.


I couldn't decide either so I got a 55 in the rear and a 45 in the front!

ahaha
I honestly think there is no difference both in weight and in aero gains (and I really don't care much about this as I don't race). Just more worried if there is actually any look diference or not :D

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