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« on: June 14, 2023, 09:29:47 PM »
I just wanted to update this thread with some recent discussion from the Weight Weenies Seka thread.
Seka has announced they have stopped sending frames to Cycling100, even those destined to fulfill open orders on C100. At the same time, there were people on WW with open orders who claimed to have been ghosted by C100 following requests to cancel their orders. A few users have shared that C100 has eventually promised to return order payments since the announcement, but it seems there are others who are still in limbo
Seka, on the other hand, is offering a 30% discount to individuals with unfulfilled orders with C100, which is a bit less than the cost of the deposit. The big catch is that they are only accepting payment via bank transfer for these orders. It remains to be seen if their upcoming webstore will also only accept bank transfers, or will accept more conventional forms of payment.
I urge people considering to buy from Seka's upcoming webstore to approach buying a frame through them with cautious optimism. While yes, much of the blame for the sourcing issues people have faced is pegged on Cycling100, Seka's retail store is also unproven. Fundamentally, what went wrong with Cycling100 is that they promised unrealistic lead times.
Seka's production is clearly dynamic. Users who order the same color frame seem to get their orders all at once, suggesting that Seka produces their frames in batches of one color and/or version. I think Seka themselves are better equipped for quoting lead times than a retailer is, but ultimately it depends on their ability to maintain a stable production line and have good production forecasting. If they don't, then I would expect people's experience with Seka's store to mirror that of Cycling100. I am not suggesting that this will be the case, but I want to urge people to not assume that everything will be perfect going forward.
Because of this, I urge everyone to always use payment methods with buyer protection when buying bike parts internationally, and know your payment method's buyer-protection policies well enough to use them. I say "internationally" because these issues are not restricted to Seka, or even the Chiner-space. I've had to dispute charges from a European retailer before. Whenever you buy goods from abroad, you basically can no longer count on legal protections, because even if they are there, trying to use them is almost always more expensive than taking the loss.
Some of you may find what I say regarding buyer protection obvious. Based on the discourse I saw on WeightWeenies, it is not obvious to everyone, so I hope to broadcast this message as broadly as possible.
Forms of useful buyer protection:
AliExpress--when you buy on AliEx, you get 90 days starting the day your item ships (I believe the moment a tracking number is created) to make a buyer protection claim for non-receipt of your items. There is indeed a store carrying Seka on AliEx, the 10 week lead time is dangerously close to the 90 day protection window. Users from Weight Weenies have reported waiting 6 months or more for frames ordered through this store, which far exceeds the protection window.
Credit card charge dispute--if you use a major credit card like American Express and Visa to make your purchase, you have up to 120 days after the charge to start a charge dispute for non-receipt of goods. You can start this process by calling or emailing your credit card's customer service. Some CC companies like AmEx will be more likely to side with customers than others in cases where you dispute for receiving goods not-as-described, so choose your CC wisely and read their buyer protection terms and conditions before making a purchase.
PayPal--Buyers using PayPal have until 180 days after purchase to file a dispute for non-receipt of goods or goods received not-as-described. I believe PayPal have the strongest buyer protection in these cases. Incidentally, Cycling100 was actually dropped by PayPal for having too many disputes over delayed delivery during the pandemic.
For all of these choices, they depend on you actually filing the dispute on time. If you use one of these payment methods and don't have your frame in hand by the time the dispute window closes, you need to start your dispute no matter what, or at the very least contact your payment service's customer service and explain your situation if you anticipate receiving your goods just after the deadline.
Forms of payment with NO buyer protection:
-Debit cards
-Bank transfer
-Wire/money order
-Crypto
If you use any of these, you are at the mercy of the seller. Again, do not count on any other country's legal system to help you recover your money.
I look forward to seeing Seka's store open soon. I myself hope to buy a direct-mount hanger for my bike from them. But as they open, I urge everyone to approach buying a Seka with a conservative attitude.
Update 6/16/23:
Looks like C100 is actually refunding everyone for non-deliveries. Many users on WW now reporting receiving their refunds.