If you're referring to me, i'm not hating on the frame, i'm pointing out that (and please correct me if i'm wrong) there are a lot of users on this forum reporting receiving really bad frames, and that the ratio of bad frames over total frames in this model is order of magnitude higher than any other thread i know of on this forum.
To be fair, I am hating on the shape of the down tube, but that's the Jesse Coyle in me thinking i can see aero

We are sorry that this frame did not please you. However, as a manufacturer, we must produce various types of frames to meet different needs.
In the past two years, we have designed 7 aero frames, but none of them have been publicly mass-produced because some old customers learned about the news before the frames were released and bought out their exclusive sales rights, so we cannot sell the new products to others or publish them on the website.
I hope you will like our next public frame.

Well you cannot fault JimLee from LC response to this issue!. seems sincere enough!
My faith is now restored!
so JimLee any new frames under developmemt ;-D

A new E-gravel frame, LCE086, has just been released, and the LCFS948 enduro MTB frame has just been improved. both only size M now, more size will be later.
We will have two more gravel frames on the market before the Chinacycle 2025 in May.
Regarding the new frame that everyone wanted to show at the 2024 EuroBike Show, I'm sorry, it and its three sister versions have been bought out by three brands one after another.

3. After-sales and quality assurance
In the field of industrial products, 100% pass rate is our pursuit, but we know that this is an unattainable goal, especially since most of the processes of carbon fiber frames are handmade, and defective products are inevitable. This is even big brands will inevitably encounter challenges in the production process and cannot fully guarantee the absolute qualification of each product. Some big brands have more than thousands of frames returned or destroyed for each style every year. Their OEM factories are around our factory, and we know this very well.
However, we are always committed to minimizing the probability of errors through strict quality control processes. The LCR017-D frame has currently shipped more than 8,300 pieces, but our defective rate has always been low.
It’s not terrible if there is a problem, we will solve it. We have excellent after-sales service.
We are very proud of our after-sales service. Whether it is a bicycle brand that purchases in bulk or an individual consumer, we always adhere to the established after-sales policy to provide customers with the most perfect solution possible.
About the recent problem, we did not choose to avoid it. When Wendy received Adam's feedback, we immediately took positive and timely measures to resolve it. This responsible attitude is the key to our winning the trust of more and more partners in the European market over the past decade. We firmly believe that high-quality after-sales service and unremitting pursuit of quality are the cornerstones of our long-term cooperative relationship with you.

Here some extra pictures.

Update from LightCarbon: They responded requesting more info on the bike. I will let everyone know when I have more updates

Dear all: First of all, please allow me to express my sincerest apologies on behalf of our team. Due to recent busy work, we failed to check the forum in time and missed the timely feedback on this post. We are very grateful to our friend Danis for letting us know about this post in time, and giving us the opportunity to express our apologies and solutions to you.
First of all, let me talk about the results.
Dear Adam, We are deeply sorry for the frame problem you encountered. I believe Wendy has replied to you by email in time. We will send you a brand new frame that has been strictly inspected and fully qualified for free, and will re-spray the same paint as the original one to ensure that your vehicle can be restored to its best condition. We are deeply sorry for the trouble and inconvenience caused to you by this mistake. We promise to do our best to solve your problem and ensure that similar situations will not happen again. Once again, I express my sincerest apologies to you and thank you for your understanding and tolerance. If you have any other questions or need further assistance, please feel free to contact us.

Mass production will take at least two months. We have invested too much cost in the new frame this year. now we are busy for another E-gravel suitable for the M820 motor in testing, so this LCG072-D will be slower!
contact us: jim@lightcarbon.com

We recently released an E-gravel carbon fiber frame, the LCE86-D, which was shown at the Frankfurt Bike Show.
The LCE86-D has a maximum tire width of 700C*47C, with micro suspension system.
The frame for the Bafang M820 motor and 360wh battery.

The area where the crack is, on the top side of the down tube on the inside of the front triangle of the frame.  There's no way that could happen in shipping if the box isn't damaged.

From the video and pictures, it looks more like the outer black paint has come loose during packaging or shipping.
The frame will undergo multiple quality inspections before it is completed, and then it will be painted and the aluminum alloy parts with water bottle screw holes will be installed.
The quality inspection in these last two processes is only an inspection of the surface appearance.
Cracks may come from handling or rough treatment during transportation.

We will improve this based on feedback