3. After-sales and quality assurance
In the field of industrial products, 100% pass rate is our pursuit, but we know that this is an unattainable goal, especially since most of the processes of carbon fiber frames are handmade, and defective products are inevitable. This is even big brands will inevitably encounter challenges in the production process and cannot fully guarantee the absolute qualification of each product. Some big brands have more than thousands of frames returned or destroyed for each style every year. Their OEM factories are around our factory, and we know this very well.
However, we are always committed to minimizing the probability of errors through strict quality control processes. The LCR017-D frame has currently shipped more than 8,300 pieces, but our defective rate has always been low.
It’s not terrible if there is a problem, we will solve it. We have excellent after-sales service.
We are very proud of our after-sales service. Whether it is a bicycle brand that purchases in bulk or an individual consumer, we always adhere to the established after-sales policy to provide customers with the most perfect solution possible.
About the recent problem, we did not choose to avoid it. When Wendy received Adam's feedback, we immediately took positive and timely measures to resolve it. This responsible attitude is the key to our winning the trust of more and more partners in the European market over the past decade. We firmly believe that high-quality after-sales service and unremitting pursuit of quality are the cornerstones of our long-term cooperative relationship with you.

Huh this is weird the LightCarbon website doesn’t show a hole below the FD on the side of the frame only the back but on other people’s frame shots it’s clearly there

Hey everyone, I received my lcr017-d about a month ago. Since then, I probably did around 700km on. Last week, a creaking appeared from the bottom bracket area and was getting louder as I rode more (Also just realized why I felt like my bike was bending sideway when braking....) . This afternoon, while changing my BB, I discovered this pretty big crack

While searching through this forum, I don't think I've seen something similar. What should I do next? I already contacted LightCarbon, but don't have high hopes of resolution...

Everything is clearer now that I have your explanations.
Thank you for taking the time to answer.

Any idea why the geometries from LCR017-D and R1058-D dont match? Are they not the same frame?