Spcycle New Mold SP-R088 Carbon Road Frame

[Tilmanstoa5ty]

The frame has zero kilometers I had just started building it and it hasn’t done a single meter on the road that’s the crazy thing.

Better now than later btw

That's gotta be some sort of shipping damage then. Contact Spcycle and see what they offer. Hope they will replace the frame without issues

[alfiomotrambo]

UPDATE:
The seller got back to me and suggested that I sand the affected area lightly with sandpaper to check whether the carbon fiber itself is damaged or if it's just a surface-level cosmetic issue.

If the carbon is actually compromised, they said they would send me a new frame (although it’s not entirely clear whether I’ll have to return the current one).
If it turns out to be only cosmetic, they offered to cover the cost of repainting.

We’ve been talking through AliExpress chat so far.
Do you think I should ask them to confirm everything by email, just to have it in writing in a more official way?

What do you think about these options?
Does this sound like a reasonable approach?
What would you do in my place?

[Jouke]

UPDATE:
The seller got back to me and suggested that I sand the affected area lightly with sandpaper to check whether the carbon fiber itself is damaged or if it's just a surface-level cosmetic issue.

If the carbon is actually compromised, they said they would send me a new frame (although it’s not entirely clear whether I’ll have to return the current one).
If it turns out to be only cosmetic, they offered to cover the cost of repainting.

We’ve been talking through AliExpress chat so far.
Do you think I should ask them to confirm everything by email, just to have it in writing in a more official way?

What do you think about these options?
Does this sound like a reasonable approach?
What would you do in my place?

That sounds very fair. So far they have always been good to me in their support. Do you have an endoscope? Othewise you could send pictures form inside the frame (showing the cracks). I would sand it down and see how it looks; maybe record some videos also. It sure seems like your frame has been damaged during transport. Was the box damaged?
The chat needs to be via Aliexpress chat; that way you can have support from Aliexpress if needed. But so far they seem very cooperative

[alfiomotrambo]

That sounds very fair. So far they have always been good to me in their support. Do you have an endoscope? Othewise you could send pictures form inside the frame (showing the cracks). I would sand it down and see how it looks; maybe record some videos also. It sure seems like your frame has been damaged during transport. Was the box damaged?
The chat needs to be via Aliexpress chat; that way you can have support from Aliexpress if needed. But so far they seem very cooperative

Well the box was a little bit damage but I never thought the frame could be damaged, i will sand out and record the process, thanks for the help man, will send some update asap

[jonathanf2]

Well the box was a little bit damage but I never thought the frame could be damaged, i will sand out and record the process, thanks for the help man, will send some update asap

SPCycle have been quite fair and I haven't had any issues with them. It seems more likely your frame was damaged during shipping. It would seem like a big waste of time for SPCycle to send a bad frame in that condition knowing it'd cause a big hassle. Anyways good luck in getting this problem resolved, hopefully you'll get either a new frame or new paint job in the process! 

[alfiomotrambo]

UPDATE:

They will send me a new frame, Kudos to the customer service, they are quick to respond and very kind.

I only have to wait another month before I can continue building but that's okay

[jonathanf2]

I rode my R088 the other night on a group ride. The week before I was badly dropped by a goated climber, so I wasn't in the mood to wait for the pack. I probably gapped the other cyclists by about 10-15 minutes to reach the climb checkpoint and then bombed the downhill taking the corners fast while accelerating on the straightaways. Even though my R088 is setup as a climber, overall stability is great. It's a great bang-for-buck frameset, with standardized components and easy to maintain. I seriously have no complaints about this bike.