Received my Model S last year missing a thru axle. Reached out for them to ship me one out, then decided to get one off Amazon while I waited. They forgot to send one out and I didn't bother reaching out as I had the Amazon one
Decided to dig through my inbox the other day and ask for a replacement derailleur hangar instead and they obliged and are sending one out now
Still pretty happy with this frame. If I had to do it over again, I'd prob go with a lighter endurance oriented frame with clearance for gravel, but when I bother to tuck in the aero position, this is a fast frame. Easy to zoom on the flats