Disappointing Communication from Hygge After Ordering My Frame
Hey folks,
I wanted to share my experience with Hygge so far.
I placed my order for a Model S frameset (size S, white color) on July 3rd. Nothing custom, just a standard configuration.
We discussed frame and handlebar sizes, and everything seemed great and they told me the order would be shipped in 2–3 days, and delivery to Europe usually takes 15–20 days.
For the first few days, communication was smooth. I asked a few follow-up questions, and they replied promptly.
However, on July 7th, I reached out again via their website chat to ask for a status update. They told me the order had not been shipped yet, but would be sent out in 2 days (on the 9th).
So I waited.
On the evening of July 9th, I checked in again just to confirm shipment, but since then, complete silence.
No replies via website chat, no answer on WhatsApp (though I can see my message was delivered), and no response on Instagram, where they are actively posting stories and content.
To be clear: I wouldn’t be following up this much if they hadn’t given me specific shipment dates themselves. If they had just said “it might take 10 days to ship,” I’d be totally fine with that. But being told one thing and then being ghosted feels… odd.
I really like their bikes, and I'm still excited about the build, but their post-purchase communication has left a bad impression.
Has anyone else had a similar experience with them?
Would love to hear your thoughts
I also added it here in the subreddit for better visibility:
https://www.reddit.com/r/hyggebikes/comments/1lzhvyf/disappointing_communication_from_hygge_after/