Lightcarbon: New LCR017-D (or Yishun R1058-D)

[Sander2177]

Second, the cause of the cracks
We conducted an in-depth investigation and analysis on the causes of the cracks in the frame. The following is our analysis:
1. The quality of the rough frame is qualified. First of all, it should be clear that the quality of the rough frame is fully in line with the standards at the rough stage. The finished product at this stage has undergone strict quality inspection to ensure the stability and safety of its basic structure.
2. Problems in the custom painting process
However, in the subsequent custom painting process, the key problem that caused the cracks appeared. In order to make the painting uniform and beautiful, the workers need to use sandpaper to manually polish the rough frame so that the paint has better adhesion. In this process, the processing workers of this frame may have overexerted when polishing around the holes, resulting in the destruction of strength.
3. In the quality inspection link after the painting, these weak parts have been covered by paint and the surface has restored thickness, resulting in these weaknesses not being discovered in time.
In summary, the appearance of cracks is mainly due to the excessive polishing force of workers during the custom painting process, which leads to the thinning of carbon yarn around the holes and is covered up in the subsequent quality inspection. We will strengthen training and management on this issue and add a quality inspection after the frame is sanded and before it is painted to ensure that similar problems do not occur again.

Well you cannot fault JimLee from LC response to this issue!. seems sincere enough!
My faith is now restored!
so JimLee any new frames under developmemt ;-D

[JimLee]

3. After-sales and quality assurance
In the field of industrial products, 100% pass rate is our pursuit, but we know that this is an unattainable goal, especially since most of the processes of carbon fiber frames are handmade, and defective products are inevitable. This is even big brands will inevitably encounter challenges in the production process and cannot fully guarantee the absolute qualification of each product. Some big brands have more than thousands of frames returned or destroyed for each style every year. Their OEM factories are around our factory, and we know this very well.
However, we are always committed to minimizing the probability of errors through strict quality control processes. The LCR017-D frame has currently shipped more than 8,300 pieces, but our defective rate has always been low.
It’s not terrible if there is a problem, we will solve it. We have excellent after-sales service.
We are very proud of our after-sales service. Whether it is a bicycle brand that purchases in bulk or an individual consumer, we always adhere to the established after-sales policy to provide customers with the most perfect solution possible.
About the recent problem, we did not choose to avoid it. When Wendy received Adam's feedback, we immediately took positive and timely measures to resolve it. This responsible attitude is the key to our winning the trust of more and more partners in the European market over the past decade. We firmly believe that high-quality after-sales service and unremitting pursuit of quality are the cornerstones of our long-term cooperative relationship with you.

[JimLee]

We welcome supervision from buyers and other friends, but I want to say to some people that Han Bini has never sold a frame for us, and we are grateful for his video.
As for the remarks of some other brand's sales colleagues, people in the industry know that we will never slander others for business, we will only do our best to provide good products and services.
Any buyers who have questions about our products can contact your sales staff, or send an email to me: jim@lightcarbon.com

[rasch]

I really don't understand why there is actually so much hate around this frame and LC.

LC doesn't pay me or send anything to me nor would I accept it, from them or any other brand. Simply I'm lucky enough to have enough money to pay for whatever I want.

But it's curious to see that some people here always defend X or Y seller when for example then there are people saying that their frames or wheels had uneven holes or wheels with little grease. But all those things are kind of lost in the threads. People find it, but only if they read well.

Anyway, not here to defend anything or attack anyone. If people dig, people find. 

so JimLee any new frames under developmemt ;-D

That would be nice! Your inventory would benefit from it.

[JimLee]

Well you cannot fault JimLee from LC response to this issue!. seems sincere enough!
My faith is now restored!
so JimLee any new frames under developmemt ;-D

A new E-gravel frame, LCE086, has just been released, and the LCFS948 enduro MTB frame has just been improved. both only size M now, more size will be later.
We will have two more gravel frames on the market before the Chinacycle 2025 in May.
Regarding the new frame that everyone wanted to show at the 2024 EuroBike Show, I'm sorry, it and its three sister versions have been bought out by three brands one after another.

[rasch]

A new E-gravel frame, LCE086, has just been released, and the LCFS948 enduro MTB frame has just been improved. both only size M now, more size will be later.
We will have two more gravel frames on the market before the Chinacycle 2025 in May.
Regarding the new frame that everyone wanted to show at the 2024 EuroBike Show, I'm sorry, it and its three sister versions have been bought out by three brands one after another.

any road bike in the pipeline?

[Sander2177]

If you're referring to me, i'm not hating on the frame, i'm pointing out that (and please correct me if i'm wrong) there are a lot of users on this forum reporting receiving really bad frames, and that the ratio of bad frames over total frames in this model is order of magnitude higher than any other thread i know of on this forum.
To be fair, I am hating on the shape of the down tube, but that's the Jesse Coyle in me thinking i can see aero

lOl,

you on here and WW more than me!

[rasch]

If you're referring to me, i'm not hating on the frame, i'm pointing out that (and please correct me if i'm wrong) there are a lot of users on this forum reporting receiving really bad frames, and that the ratio of bad frames over total frames in this model is order of magnitude higher than any other thread i know of on this forum.
To be fair, I am hating on the shape of the down tube, but that's the Jesse Coyle in me thinking i can see aero

Not pointing the finger at you nor anyone in particular .
From what I remember (on the top of my mind) there were actually two frames with problems This one and the "cheese" one. Both of them were solved by LC. Again, not great, but happened and was handled well. Other than that I can't remember any issue. But maybe you can remind me . And there are quite a few people with LCR017 frame.


Then there are the comments on the aero or on the RD hanger (me included) which we can "complain", but they are not issues. I see the forum going in the "Clones" direction a lot (again not you) and there people are talking about how good clones are etc. And on that both you and I share the same opinion with your Tractor

I think we just need to distinguish this.

[JimLee]

any road bike in the pipeline?

Road bike frame will be after Eurobike 2025, The current budget for new product development has been overspent.

[dinorello]

3. After-sales and quality assurance
In the field of industrial products, 100% pass rate is our pursuit, but we know that this is an unattainable goal, especially since most of the processes of carbon fiber frames are handmade, and defective products are inevitable. This is even big brands will inevitably encounter challenges in the production process and cannot fully guarantee the absolute qualification of each product. Some big brands have more than thousands of frames returned or destroyed for each style every year. Their OEM factories are around our factory, and we know this very well.
However, we are always committed to minimizing the probability of errors through strict quality control processes. The LCR017-D frame has currently shipped more than 8,300 pieces, but our defective rate has always been low.
It’s not terrible if there is a problem, we will solve it. We have excellent after-sales service.
We are very proud of our after-sales service. Whether it is a bicycle brand that purchases in bulk or an individual consumer, we always adhere to the established after-sales policy to provide customers with the most perfect solution possible.
About the recent problem, we did not choose to avoid it. When Wendy received Adam's feedback, we immediately took positive and timely measures to resolve it. This responsible attitude is the key to our winning the trust of more and more partners in the European market over the past decade. We firmly believe that high-quality after-sales service and unremitting pursuit of quality are the cornerstones of our long-term cooperative relationship with you.

Can you please clarify the quality rating system that Hambini's spoken about in his past video?  Can customers pay extra to have a top tier quality? 

[JimLee]

If you're referring to me, i'm not hating on the frame, i'm pointing out that (and please correct me if i'm wrong) there are a lot of users on this forum reporting receiving really bad frames, and that the ratio of bad frames over total frames in this model is order of magnitude higher than any other thread i know of on this forum.
To be fair, I am hating on the shape of the down tube, but that's the Jesse Coyle in me thinking i can see aero

We are sorry that this frame did not please you. However, as a manufacturer, we must produce various types of frames to meet different needs.
In the past two years, we have designed 7 aero frames, but none of them have been publicly mass-produced because some old customers learned about the news before the frames were released and bought out their exclusive sales rights, so we cannot sell the new products to others or publish them on the website.
I hope you will like our next public frame.

[JimLee]

Can you please clarify the quality rating system that Hambini's spoken about in his past video?  Can customers pay extra to have a top tier quality?

Maybe you can go and have a look at Hanbini's post. Z3/Z7/Z11 is just Hanbini's definition of frame quality. This definition is not given by us. It is a definition given by Hanbini based on his experience after talking and discussing with our supervisor Gavin (fifteen years of experience in carbon fiber frame production and sales) and boss Johny (20 years of experience in frame design and production) at Eurobike 2024.
Hanbini did not say that all our LC frames are Z3 standard. We have also told customers that our frames meet most of his descriptions of Z3 quality: high modulus carbon fiber material, 3D latex inner mold as support technology, testing beyond the conventional EN4210 standard, strict quality management, and good after-sales service. But we never shy away from the fact that our packaging is simple but safe, and there is no paper technical manual.
We had no business dealings with Hanbini. At that time, he needed a good product to make a video, and our frame just happened to appear at that time. It was a wonderful encounter. We just provided him with a frame for free.
Not all relationships need to be supported by money. Hanbini values ​​his reputation more.

[Serge_K]

We are sorry that this frame did not please you. However, as a manufacturer, we must produce various types of frames to meet different needs.
In the past two years, we have designed 7 aero frames, but none of them have been publicly mass-produced because some old customers learned about the news before the frames were released and bought out their exclusive sales rights, so we cannot sell the new products to others or publish them on the website.
I hope you will like our next public frame.

Looking forward to seeing your next frame. In the hair dresser business, they say that you're only as good as your last haircut. In the bike frame business sold one by one and shipped by air across the world for 125$+, 1 bad frame that should have never left the factory in the hands of a customer makes more damage than the goodwill created from the other 50+ frames that were shipped out without problems, because we customers sit across the globe, we often wait a long time for the frame, and if we have to ship it back, it's very expensive. So, one thing this forum does is help identify which sellers often ship bad frames (Airwolf is one that somehow is always associated with problems), so we can avoid them. At least, that's how i look at it myself.

[neobiker]

Looking forward to seeing your next frame. In the hair dresser business, they say that you're only as good as your last haircut. In the bike frame business sold one by one and shipped by air across the world for 125$+, 1 bad frame that should have never left the factory in the hands of a customer makes more damage than the goodwill created from the other 50+ frames that were shipped out without problems, because we customers sit across the globe, we often wait a long time for the frame, and if we have to ship it back, it's very expensive. So, one thing this forum does is help identify which sellers often ship bad frames (Airwolf is one that somehow is always associated with problems), so we can avoid them. At least, that's how i look at it myself.

Maybe what I read from this: LC could offer an extra option where there is a video of the frame with all the checks one would like for quality control before shipping. How much would that cost? In this case everyone would feel at ease and there should be less surprise.

We could probably come up with a standard procedure and call it the Chinertown Protocol.

[dinorello]

Maybe you can go and have a look at Hanbini's post. Z3/Z7/Z11 is just Hanbini's definition of frame quality. This definition is not given by us. It is a definition given by Hanbini based on his experience after talking and discussing with our supervisor Gavin (fifteen years of experience in carbon fiber frame production and sales) and boss Johny (20 years of experience in frame design and production) at Eurobike 2024.
Hanbini did not say that all our LC frames are Z3 standard. We have also told customers that our frames meet most of his descriptions of Z3 quality: high modulus carbon fiber material, 3D latex inner mold as support technology, testing beyond the conventional EN4210 standard, strict quality management, and good after-sales service. But we never shy away from the fact that our packaging is simple but safe, and there is no paper technical manual.
We had no business dealings with Hanbini. At that time, he needed a good product to make a video, and our frame just happened to appear at that time. It was a wonderful encounter. We just provided him with a frame for free.
Not all relationships need to be supported by money. Hanbini values ​​his reputation more.

I've watched Hambini's video and now understand there must've been a miscommunication or some language barrier. I and many others took it to mean that the customer could pay extra for a better quality tier frame.  Thank you for clarifying that. It does explain a lot now.

 It would be great if you did also improve your painting Department because most of the gripes i have with my frame stem from the low quality paint job and most importantly the lack of a clear coat