Workswell WCB-R-306

[rasch]

So let me try to understand this?

To you the steerer tube looks wrong (I find it looks OK, but hey... If the thinnest part is OK it does not matter if the other side is thicker).
You ask them about it and they say it is fine (is plausible)
They still offer you to replace it (nice of them)
You refuse this and want to send the whole frame back (WHY?)
And now you are mad they won't refund shipping for it...

Yeah...then no wonder some countries get blacklisted and companies decide to stop working with certain markets.

Whenever I get Karens, they get the full amount. No discounts, and I even invite them to go elsewhere.

In my view workswell did it right. They propose a new fork. U don't want the full pack it's up to u to refund. And since this is custom, having a full refund except for the shipping of the frame is already not a bad deal

[Serge_K]

Yeah...then no wonder some countries get blacklisted and companies decide to stop working with certain markets.

Whenever I get Karens, they get the full amount. No discounts, and I even invite them to go elsewhere.

In my view workswell did it right. They propose a new fork. U don't want the full pack it's up to u to refund. And since this is custom, having a full refund except for the shipping of the frame is already not a bad deal

You're basically insulting the poor guy here, it's unfair. Workswell is very expensive, they claim to be top end , yet they ship oval things that should be round. You may be fine that your girlfriend only has one leg but most people would want a girlfriend with two legs. To me it's not unreasonable to ship the whole thing back on the basis of having lost trust in the seller. He's paying premium, he shouldn't get worse product and service than an AliExpress airwolf frame. His mistake was to work with workswell in the first place.

[Chamomile]

Based on their original approach and the last message sent to you, I'd suggest returning the frameset with a full refund as they offered. Even now, when they got kicked by the mediator, they still act like kids with all this "understanding of Workswell Bikes" and "high reputation for premium quality" crap instead of going straight to the business.

May I ask what the price for this pReMiUm is? 1200$? I've heard they're above average price.

[rasch]

You're basically insulting the poor guy here, it's unfair. Workswell is very expensive, they claim to be top end , yet they ship oval things that should be round. You may be fine that your girlfriend only has one leg but most people would want a girlfriend with two legs. To me it's not unreasonable to ship the whole thing back on the basis of having lost trust in the seller. He's paying premium, he shouldn't get worse product and service than an AliExpress airwolf frame. His mistake was to work with workswell in the first place.

If you or someone feels insulted, it was not my intention.
What I mean is that nowadays there is a feeling of impunity. Anyone can contest everything because of this or that. And they also feel that just because store X or Y do this, all stores do the same (like providing free returns after 30 days)
I don't care about workswell or any other factory. As I mentioned already in several posts, I choose the factories/brands/services that I work with based on their my experience with their customer support. They seemed to offer a good compromise. If the user is not happy, it's not unreasonable to ask him to pay the shipping costs of what was ok. And even accepting it is already an act of good will. Unfortunately there are a lot of smartasses which try to take advantage of similar situations.

If someone asks me to do build/paint/do sth custom and because of a scratch in the paint, which can easily be repainted, he wants to return the full amount and doesn't want the product back, my business would die soon. And yes. It's not paint here. It's just about being reasonable.

[Ar26]

Nice case study. On the one hand, we have a customer who makes a purchase in exchange for a supposedly quality product. But clearly this is lacking. A fork is not an accessory, it is an integral part of the bike and in this sense, the buyer's request seems legitimate to me. What bothers me in this type of story is ultimately the company's defense angle. It starts with a philanthropic speech but the buyer may have eaten pasta for weeks, months to buy a nice frame. So yes, depending on the country, culture, etc., everyone will read this fact differently.

[Serge_K]

If you or someone feels insulted, it was not my intention.
What I mean is that nowadays there is a feeling of impunity. Anyone can contest everything because of this or that. And they also feel that just because store X or Y do this, all stores do the same (like providing free returns after 30 days)
I don't care about workswell or any other factory. As I mentioned already in several posts, I choose the factories/brands/services that I work with based on their my experience with their customer support. They seemed to offer a good compromise. If the user is not happy, it's not unreasonable to ask him to pay the shipping costs of what was ok. And even accepting it is already an act of good will. Unfortunately there are a lot of smartasses which try to take advantage of similar situations.

If someone asks me to do build/paint/do sth custom and because of a scratch in the paint, which can easily be repainted, he wants to return the full amount and doesn't want the product back, my business would die soon. And yes. It's not paint here. It's just about being reasonable.

I do agree with you that sometimes customers are completely unreasonable. I've experienced it, it's painful.
Not the case here on this thread though, with a premium price point not getting the most basic of shapes right. Just like buying fork spacers, you'd expect the spacer to have an even wall around the hole, not something oval. It can hardly be more basic.
It's like Peak Torque calling out Tavelo for making BB shells that crack if you install a BB, it's insane. If you can't get the most basic of things right, you can't call yourself a bike brand, let alone charge premium prices.