anyone have experience here dealing with being sent the wrong spec wheels? in this case the front depth is not what i asked for but i am basically being told to accept it ...
Peter sent me the wrong hubs on my previous order, i wanted 6 bolt and got the shimano standard, so he shipped the adaptors promptly, for free. That was an easy fix. I hate that shimano standard, but the reality is that with adaptors, stuff works flawlessly. For your problem, you have to consider their margins and the cost of shipping. If it's a small error and you only bought 1 wheelset, and cheap wheels, then they can quickly lose money on your order. So, the best is to have friends and sell the stuff you dont want and get the stuff you want at some discounted rate so that nobody loses money.
Or just push back hard.
Sometimes people bitch for immaterial stuff while paying bargain basement prices, but expect the moon.
sometimes people pay top dollar and get shit service and dont say anything.
Life's shades of grey, it depends