Given the intransigent communication regarding delivery dates and issues on supply side, I'm assuming that tantan is not producing the frame in-house so they might be not fully aware of quality control situation.
Normally the snakes fork has to be analyzed by a quality technician or surveyor to estimate the risk for ruining production.
Just my 2 cents as an automotive engineer
Appreciate your input — and that makes a lot of sense, especially given your background.
The lack of clarity around delivery delays already raised questions, so your point about TanTan possibly outsourcing production adds another layer. If they aren’t closely tied into the manufacturing side, it could explain both the communication issues and potential gaps in QC.
A carbon fork failure is serious — it’s not just a warranty issue, it’s a safety one. The real question is whether this will actually be properly assessed or if TanTan will just send out a replacement fork and consider the matter closed. Since they’re not a Western brand, the approach might be very different from what we’d expect from companies like Specialized — where something like this could trigger a full investigation, order holds, recalls, and checks across the board.
That said, I know some forum members have been receiving their TanTan frames since late last year, and aside from a few minor issues, things have generally been fine. Hopefully this really is just an unfortunate, isolated case.
Let’s see if TanTan actually honours their “warranty” — and how seriously they treat the implications.
Well, I’ll definitely be giving the fork a good inspection when mine arrives — adding pressure around that area, doing some flexing and squeezing, just to see if anything feels off. Better safe than sorry.
