Lightcarbon: LCR018-D (endurance all-road)

kubackje · November 13, 2026, 08:41:16 AM

Quote from: Nicolas2993z on November 13, 2026, 08:03:48 AMHello, everyone,
I've read this entire thread on the LCR018, so I've seen both the flaws and the frame's quality. What ultimately made me back out of the purchase was the fact that my requests for information went completely unanswered. I concluded that they'll respond when they want to make a sale, but as soon as the negotiation period for the sale is over, you're taken off the email list. But then I thought to myself, what happens if we can't agree on a material issue and they refuse to take responsibility—and, more importantly, refuse to even acknowledge the problem? So thank you, LightCarbon, for not responding to my requests—now it's clear: I won't be ordering anything from you.

WHAT do you think of my reaction?

Ok Karen

JensenMacD · November 13, 2026, 08:45:21 AM

Quote from: Nicolas2993z on November 13, 2026, 08:03:48 AMHello, everyone,
I've read this entire thread on the LCR018, so I've seen both the flaws and the frame's quality. What ultimately made me back out of the purchase was the fact that my requests for information went completely unanswered. I concluded that they'll respond when they want to make a sale, but as soon as the negotiation period for the sale is over, you're taken off the email list. But then I thought to myself, what happens if we can't agree on a material issue and they refuse to take responsibility—and, more importantly, refuse to even acknowledge the problem? So thank you, LightCarbon, for not responding to my requests—now it's clear: I won't be ordering anything from you.

WHAT do you think of my reaction?

Was it one sales person or have you tried a different person to get in contact? They are very busy. I used Chloe to order my LCR018 a year ago and she was fantastic. Going to order the LCR020 and Chloe did not answer after the first email. I contacted Wendy and I have figured out all the details and getting ready to pay. I have no issue there using a different sales person.

By this point the flaws of the storage door and seat post slipping seem to have been fixed on current shipped product. At this point, I am not sure what flaws are still outstanding that LC has not addressed.

I had a paint issue with my LCR018 due to the shipping company. LC was responsive, professional and sorted my issue with a very favorable outcome. Also depending how you pay, their general payment method is PayPal. Open a dispute if there is really an issue. Supply the details in the dispute and let a (generally customer leaning) PayPal support handle getting your money back.

All I can say is LC has been great that I am in the process of ordering their current aero race frame. I have no worries between the customer support I got last time and PayPal protection.

If you are worried about communication/support for a potential issue, maybe ordering from a local shop where you can go in person is better for you?

Indyrunner03 · November 13, 2026, 08:44:30 PM

Same positive experience with Jim pre- and post-sales including ordering additional items after-the-fact. Delays in emails? Sure but we're talking massively different time zones and massive customer demand. I'd order LCR020 if my wife would let me.

Nicolas2993z · **Today** at 07:38:47 AM

Still, there's a saying: "The customer is king, and we must serve them." So even with a time difference, we make the effort to respond—unless there's a staff shortage or a system malfunction, like a Windows crash. Is that the explanation?

Ludo · **Today** at 08:03:41 AM

Customer is not ling and all customers are not equals. They operate on what I can only think is realively low margins, spending hours in back and forth email with a prospect is probably not the best use of their time when they could answer to 5-10 other customers and make 3-5 sales in the meantime.

Nicolas2993z · **Today** at 08:06:39 AM

So you're implying that I was wasting their time... or even dragging things out?

It's a good thing you don't run a business... you'd go bankrupt in no time.

Ludo · **Today** at 08:40:09 AM

Actually I do, and we are thriving. kYC, does this speak to you? Identify early those you can convert quickly, it's actually a really sound strategy, being for B2B or B2C.
And I am not implying anything, I am just telling you that customer is not king, like everything else it's about offer and demand, and it's been well documented that LC is in an over demand situation so they focus on quick and easy sale.
You asked for feedback, don't be offended when you get one you don't like...

jksu · **Today** at 09:22:47 AM

won't reiterate what's already been said.
your loss
bye

Quote from: Nicolas2993z on November 13, 2026, 08:03:48 AMHello, everyone,
I've read this entire thread on the LCR018, so I've seen both the flaws and the frame's quality. What ultimately made me back out of the purchase was the fact that my requests for information went completely unanswered. I concluded that they'll respond when they want to make a sale, but as soon as the negotiation period for the sale is over, you're taken off the email list. But then I thought to myself, what happens if we can't agree on a material issue and they refuse to take responsibility—and, more importantly, refuse to even acknowledge the problem? So thank you, LightCarbon, for not responding to my requests—now it's clear: I won't be ordering anything from you.

WHAT do you think of my reaction?