Warning! My Experience with Winspace After-Sales

[gribs]

As for why I didn’t torque to the specified maximum of 6 Nm, the clue is in the word “maximum.” With round seat posts, I’ve always used 5 Nm, and if the post doesn’t slip at that setting, there’s no reason to go to the maximum. There are even some parts where the maximum recommended torque is not optimal.

What’s really awkward is that in the same breath you split hairs about torque wrench calibration, but then suggest blindly tightening every clamp to the maximum rated torque.

And by the way,  the fact I torqued it only to 5 Nm makes the case even stronger: this was a defect in the part, not misuse.

I was being pedantic and if you look your broken seat clamp doesn't indicate a maximum torque value, only an absolute torque value. It's highly unlikely to be the case here but there are applications were under torquing will lead to failure just as surely as over torquing.

[Pswiss]

Haha. I've been visiting Switzerland on a regular basis for quite some time. I've been all over the country and I can't get enough of the valley's of Ticino. I've found it cheaper to stay in Cannobio IT which allows my visits to be a bit longer. I asked as I was generally curious.

However, I asked an innocent question and you felt the need prove a point without actually answering my question. In fact, I have ridden in Switzerland, not nearly as much as I'd like though. I also never questioned your view on the safety aspect, even though you made the assumption that I currently don't realize the potential danger. Your view is your view and I'm cool with that. I can see how it could create a dangerous situation. We Americans have a stereotype that is well known around the world. Some parts of that stereotype are good and some are not. Also, not all of us fall into that stereotype. That being said, the citizens of the German speaking portions of Switzerland have a stereotype as well. One part being that they love to find a soapbox to stand on and preach about how they are correct. If someone is even slightly out of line in public, they will called out for it. What they miss is that even when they are correct, people will see them as being "Karen's" when the issue is relatively small in other peoples eyes. A person can be technically correct, but still seen as being overly dramatic.

Take care and enjoy your beautiful country. I am envious that I cannot spend more time there.

Your question didn’t really feel “innocent” as it was framed around a stereotype, but since I didn’t want to assume, I simply didn’t answer. To clarify: no, I’m not from the Swiss-German part, I live in the French-speaking part. And if you plan to visit again, you’re always welcome, it really is a great place to ride.

You’re right, you didn’t question the safety aspect, and I appreciate that. But a lot of people replying here seem to dismiss it as a “small issue.” as you said yourself.

And that said, it seems now that, Winspace may well have known about it all along:

“Both of mine failed within the first couple of weeks of ownership. Roundabout the time I received my frame, there was talk on here of others who also experienced failed clamps; seems there must have been a bad batch.”

Thanks for your courteous message, it’s a refreshing change from some of the other replies here.