I had a pretty decent experience with them about a year and half ago. I cracked my rear rim hitting a nasty pothole at full speed in a race. I emailed them and was like "oh no, my rim has this crack and I don't know how it got there! Is there any chance you could send me a new rim?" Fairly sure they knew I was full of shit but they were still like "sure!" and sent me a new hoop free of charge and told me what tension to set the spokes too. The wheel was outside it's 60 day return-for-any-reason deadline but within the warranty period for factory defects. Considering it was not a factory defect, I wanted a quick replacement, and I had all he tools to rebuild it I was happy with just getting the new hoop rather than pushing for a full wheel replacement.
