Edit - I reposted this to the Vendor folder as I posted it here by error. Mod please delete.
Hey everyone.
I thought I'd pass along my experience with QuickPro as they seem to be gaining an increased following and I feel first hand experiences have always helped me when deciding to buy online/from overseas. I also acknowledge my experience doesn't mean QuickPro is a bad company or one you should stay away from, but it might help you make your decision.
I placed an order with them on 11/5/25 via quickprousa.com for a complete road bike with 105 di2 and their standard carbon wheels. At the time, their website showed all orders would arrive with two week shipping and no import fees. I didn't order anything custom which would have delayed shipping times.
On 11/26/25 a smaller sized box arrived with the wheels and misc parts. I wasn't notified the bike would ship in two separate boxes, and while I'm fine with that to work around import fees, it would have been nice to have a heads up. Instead, I had to contact them to see about the ETA on the frame and remainder of the parts (I was only supplied with one tracking number). Box two with the frame and installed groupset was delivered on 12/4/25 and arrived with 105 mechanical installed. I contacted customer support who was very prompt and offered two options: 1. return the bike for a full refund or 2. ship the bike to their US factory for di2 to be installed. They offered to reimburse any shipping costs. I chose option 2 since I wanted to keep the bike. Customer support said it would be up to ten business days for the bike to be returned back to me once they received it. Per UPS tracking, they received the bike on 12/9/25. I just received it back from them yesterday, 12/30/25, with several problems. An odd aside, the address they provided was some multi-million dollar home in WA, not a commercial space.
Problems included:
-brake lines connected backwards (left lever rear brake), so they'll need to be cut, reinstalled, and re-bled
-scratches to the downtube across the QUICK logo
-they failed to send my seatpost back along with the bike. the di2 battery was just hanging out of the seat tube from the wires
-the rear brake cable was cut way too long causing binding / excessive rubbing inside the frame
-one shifter hood not folded back down after install with a small tear and after 24 hours, a still noticeable crease in the rubber
At this point, the only response I've received from customer support after notifying them of the new issues was an apology and a worrying comment about "since they did not have a seatpost clamp, they had to carefully hang the bike to do the repair which caused the scratches". I'd like to assume they didn't clamp the bike on the downtube, but I'm waiting for clarification and their solutions to the current issues.
TL;DR: Bike took a month to arrive to the US (site showed two weeks), bike arrived with wrong groupset, after fix, bike arrived back with damage, groupset installed incorrectly, and missing parts. Nearly two months after ordering, bike still isn't fixed / can't be build. Customer support has been responsive and so far they've attempted to fix the problem, but this is all becoming frustrating and I can't help but feeling it's all a bit fly-by-night.
0/10 would likely not purchase from them again at this point. I'll be sure to provide updates when they happen.
