I reached out to customer service, and they told me that if I order an XL frame but want a 320mm zero-setback seatpost (XS and S) instead, it’ll cost an extra $80.
They said to just leave a note with the order: '(A 0 setback seatpost in 320mm length for M6)'.
On top of that, they’re charging another $30 for shipping on that $80 swap.
I’m not even buying a second seatpost, but I’m somehow being charged an extra $110 total!
To make matters worse, they also dropped the discount rate to 5%.
This is ridiculous, so I’ve decided not to buy it anymore.🤣