Lightcarbon: LCR018-D (endurance all-road)

[kubackje]

Hello, everyone,
I've read this entire thread on the LCR018, so I've seen both the flaws and the frame's quality. What ultimately made me back out of the purchase was the fact that my requests for information went completely unanswered. I concluded that they'll respond when they want to make a sale, but as soon as the negotiation period for the sale is over, you're taken off the email list. But then I thought to myself, what happens if we can't agree on a material issue and they refuse to take responsibility—and, more importantly, refuse to even acknowledge the problem? So thank you, LightCarbon, for not responding to my requests—now it's clear: I won't be ordering anything from you.

WHAT do you think of my reaction?

Ok Karen

[JensenMacD]

Hello, everyone,
I've read this entire thread on the LCR018, so I've seen both the flaws and the frame's quality. What ultimately made me back out of the purchase was the fact that my requests for information went completely unanswered. I concluded that they'll respond when they want to make a sale, but as soon as the negotiation period for the sale is over, you're taken off the email list. But then I thought to myself, what happens if we can't agree on a material issue and they refuse to take responsibility—and, more importantly, refuse to even acknowledge the problem? So thank you, LightCarbon, for not responding to my requests—now it's clear: I won't be ordering anything from you.

WHAT do you think of my reaction?

Was it one sales person or have you tried a different person to get in contact? They are very busy. I used Chloe to order my LCR018 a year ago and she was fantastic. Going to order the LCR020 and Chloe did not answer after the first email. I contacted Wendy and I have figured out all the details and getting ready to pay. I have no issue there using a different sales person. 

By this point the flaws of the storage door and seat post slipping seem to have been fixed on current shipped product. At this point, I am not sure what flaws are still outstanding that LC has not addressed.

I had a paint issue with my LCR018 due to the shipping company. LC was responsive, professional and sorted my issue with a very favorable outcome. Also depending how you pay, their general payment method is PayPal. Open a dispute if there is really an issue. Supply the details in the dispute and let a (generally customer leaning) PayPal support handle getting your money back.

All I can say is LC has been great that I am in the process of ordering their current aero race frame. I have no worries between the customer support I got last time and PayPal protection.

If you are worried about communication/support for a potential issue, maybe ordering from a local shop where you can go in person is better for you?