Worst expérience ever with CSC AliExpress - Avoid

[Stef2010]

Hello !

I purchased CSC 32mm inner width and 50mm depth wheels for gravel bikes last January.

The order and delivery went smoothly.

My first ride was perfect.

After a long ride (600 km in Spain), a strange noise started coming from the rear.

Returning from this ride, I went away for a weekend with friends, and the ratchet system broke (several teeth popped out).

Upon my return, I ordered a new ratchet system, but it was impossible to install; the hub was also broken.

I contacted the seller, who offered little to no help (a 5% discount).

They stopped responding to my messages.

In conclusion: the wheelset cost €400, but in my case, they only lasted 700 km... that's €0.50 per km

I strongly advise against using this seller.

Stef

[wlcrs]

Have you tried contacting AliExpress (not the seller) for a warranty claim?

On the bottom of AliExpress.com --> "information for EU customers". You'll find links and email addresses that you can use to contact AE support.

I haven't needed to do it myself, but I'm very curious in how far you can claim the 2 year warranty that the EU requires shops to provide. As you have a clear issue that you can demonstrate with photos and videos, you should have a good shot at getting a real warranty return.

[Rapac]

Hello !

I purchased CSC 32mm inner width and 50mm depth wheels for gravel bikes last January.

The order and delivery went smoothly.

My first ride was perfect.

After a long ride (600 km in Spain), a strange noise started coming from the rear.

Returning from this ride, I went away for a weekend with friends, and the ratchet system broke (several teeth popped out).

Upon my return, I ordered a new ratchet system, but it was impossible to install; the hub was also broken.

I contacted the seller, who offered little to no help (a 5% discount).

They stopped responding to my messages.

In conclusion: the wheelset cost €400, but in my case, they only lasted 700 km... that's €0.50 per km

I strongly advise against using this seller.

Stef

lot of people on facebook asked to see pics of the hub. Would like to see that too

[Serge_K]

lot of people on facebook asked to see pics of the hub. Would like to see that too

Indeed. New user, 1 message, makes a claim with no evidence.
We need to see pictures. Until then, this is highly suspect.

[Stef2010]

sorry I try to post some pictures

[Lotnik]

And still nothing. On the FB he posted some grease leftovers.

[Camel]

Oh wow!

Similar thing happened with me they did send replacement parts but my hub seems to be intact. Will confirm, once the new parts arrive .

I just posted in another CSC thread on here.

The ratchet failed on a ride recently.

I’ve decided to order a different set of ratchets as a precaution assuming their hub supplier has a bad batch so wanting to avoid a repeat.

[dolph]

Oh wow!

Similar thing happened with me they did send replacement parts but my hub seems to be intact. Will confirm, once the new parts arrive .

I just posted in another CSC thread on here.

The ratchet failed on a ride recently.

I’ve decided to order a different set of ratchets as a precaution assuming their hub supplier has a bad batch so wanting to avoid a repeat.

I got a ratchet skipping on some mtb elitewheels, it worked for 5-6 rides, no visual damage. I replaced it with a 36t dt swiss ratchet I had hanging around at home. Working well so far after 2 years.