Hi,
I'm new to the topic and I want to ask for some advice here. On August 4 I bought a BXT SL-115 frame from their eu website (eu.bxtbikes.com). I received a confirmation and paid via paypal. On August 14 I received a notification via shopify that my order is shipped. It included a shipping ID which linked to DPD Netherlands (I'm from Germany) but never worked. I assume its XDB ? (pattern was WXYXXXXXXXXXXXX). On August 19 I got another notification via shopify that my order has been delivered - but it never reached me. At the same time a got another notification (shipping update) with a new tracking ID which seems to be the last mile carrier (DPD). But this page only shows something like "data for this package received". No change since 7 days. Don't get me wrong. I understand it takes some time to ship from China and I'm not in a hurry. I'm just a bit confused that I got a notification that the package has been delivered. Is this normal? Should I just be patient? I tried to reach bxt via mail provided in shopify notifications but got no reponse.
Many thanks in advance.
..and yes I read the post regarding the cracked frame... but I ordered before I read this
EDIT: Received a notification now. Frame is still in transit. The Messages from shopify were a bit confusing. I just have to be patient
If someone can- feel free to delete the post. Also I was able to reach the people at bxtbikes. There were very helpful and shared the current location of the shipment.
