Cautionary experience with Mondince – FM366

[rovescio]

I think it's reasonable to expect a better level of customer service if they're mostly doing international sales.
Mondince (like quite a few other brands featured in this forum) isn't really in the domestic Chinese market battleground any more so there's no excuse.
I wouldn't be as concerned with poor communication if it's a well-reviewed domestic brand like Pardus or Seka.
Personally my next buy is going to secondhand via Xianyu w/ Cainiao delivery.

[kungie]

I ordered a FM126 as one of the first customers. I think they went 3 or 4 months behind schedule. Jack does a good job, their main business is not D2C, and you are rushing a frame that had its geometry changed in late June. It was never going to be ready for you on your timeline. It's unfortunate that most Chinese companies give "just another week" deadlines, but this seems like having mismanaged expectations for buying a brand new frame model.

If you didn't want to wait, you probably should have stuck to a frame that was already in production.