Is it safe to ride (handlebar bump-crack)?

[dolph]

I took my new bike to the shop (10 rides), for the first free bike check. I asked them to install a stem garmin mount, when i got home i realised about this crack. Is it cosmetic damage or better not to ride it?

When I first got the bike you could see that top 2 stem bolts were uneven, you could see 2 thread pitches on one side and 3 on the other, no creaks, cracks or any visual damage before i took it to the shop.

I should have bought a mondince instead of this cannondale and have it built at my local bike shop instead of boutique butchers.

[Serge_K]

you mean the handlebar crack, right? on the right of the picture? if we're looking at the same thing, that's overtorquing the bolts that cracked the bar. you can't safely ride that, and if the bike shop did that, they need to replace it free of charge because they broke it. A bike shop that cracks bars like this is crazy, and it's even crazier that they would pretend it never happened. It's not a safe bike anymore, and they know it. Realistically, you'd need to be super heavy, go very fast, and hit a pothole at exactly the wrong time to crash, but it's broken either way, and unsafe.

[Ludo]

Yes but how good is that feeling to overtorque just a little, that little cracking sound that tells you you ficked up and yet pretend like nothing happened?!

[dolph]

you mean the handlebar crack, right? on the right of the picture? if we're looking at the same thing, that's overtorquing the bolts that cracked the bar. you can't safely ride that, and if the bike shop did that, they need to replace it free of charge because they broke it. A bike shop that cracks bars like this is crazy, and it's even crazier that they would pretend it never happened. It's not a safe bike anymore, and they know it. Realistically, you'd need to be super heavy, go very fast, and hit a pothole at exactly the wrong time to crash, but it's broken either way, and unsafe.

Not happy about it, i need the bike for a long gravel event this month, dont want to be f*cked up because of it, i want a bike i can trust.

When i got home and saw it they told me it's quite common and that it wont break, will go there on monday. I havent left a google review in 15 years but i might have to leave one, and fill a form for my consumers' rights, and not even go back again to that butchers.

[Serge_K]

Not happy about it, i need the bike for a long gravel event this month, dont want to be f*cked up because of it, i want a bike i can trust.

When i got home and saw it they told me it's quite common and that it wont break, will go there on monday. I havent left a google review in 15 years but i might have to leave one, and fill a form for my consumers' rights, and not even go back again to that butchers.

dont leave a bad review just yet, keep the legal threats in your back pocket. if they refuse to replace what they broke, unleash hell onto them. contact any carbon expert and ask them if a bike shop could possibly advise customers to go and ride their bike with a broken handlebar. That's insane.
It's not exactly the same as a garage telling you that you can drive your car without brakes, but qualitatively, it's not that different. Or like "is your rear axle broken? yes. But you'll be fine, go race". Shops have insurance in theory, i'm sure the insurance company would love to know that they're telling their customers to go risk their lives for lols.

[dolph]

dont leave a bad review just yet, keep the legal threats in your back pocket. if they refuse to replace what they broke, unleash hell onto them. contact any carbon expert and ask them if a bike shop could possibly advise customers to go and ride their bike with a broken handlebar. That's insane.
It's not exactly the same as a garage telling you that you can drive your car without brakes, but qualitatively, it's not that different. Or like "is your rear axle broken? yes. But you'll be fine, go race". Shops have insurance in theory, i'm sure the insurance company would love to know that they're telling their customers to go risk their lives for lols.

Yes, I'm not going thermonuclear until I have reach a dead end.

The frame and fork are different color and they day it's a effing features of the bike.