I ordered a MTB frameset and a wheelset from them on September 4th, total cost was +1.5k USD. Once it past AliExpress deadline (or refund will be issued automatically), they changed the order status to 'Shipped', but without tracking number and no further logs from the shipping activity. I sent him a message asking about the frame and wheels. They replied with broken English saying the wheels were done but the frame was not. My next question:
- when will the frame be done? It's been a month.
They answered:
"OK
Yes
I see"
I had to rephrase my question for them. They said - exact quote: "I can send it to you around these few days".
4 days later, still no update on the order shipping status. I asked again, and again. Their answers were always: "few days".
Yesterday I went to AliX app and disputed the order with ALiX customer service. AliX gave this store 5 days to sort this issue out. The very next day, they texted me saying:
- Please cancel the dispute. I will send it to you in about 3 days.
They also offered me a gift, which I don't know what it is.
I really don't know to deal with these types of vendors. I'm glad I have AliExpress to help me in this situation.
Now I need to look where else for my MTB XC frame. LightCarbon LCFS980 looks good, so does TanTan FM080.
Was this the AWST Cycling Tactics Store?
Yes it was.
Hey just out of curiosity how did this go out? Did aliexpress help you and you got your refund?
Hey tisun,
Did you get your money back? I'm in a similar spot with a different AliX seller. I'm trying to figure out how aggressive I should be with situation.
Quote from: tisun on October 15, 2024, 10:08:12 AM
Yes it was.
I don't know what's going with them lately, but they owe me a warranty front triangle.
They've looked me up in the system and have my info right but just can't seem to get the order going.