Chinertown
Other Resources => Vendor Discussion & Reviews => Topic started by: crazyravr on September 25, 2025, 07:50:32 AM
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Just wanted to share my experience with this vendor.
Two years ago I bought their LV wheelset. Yesterday I had a nipple snap at the wheel. Not the spoke, nipple. Expecting nothing, I still got in touch with customer service just to check if there would any warranty coverage possible. To my amazement they only asked to show the damage and now are sending me brand new and upgraded hub with spokes to get the wheel rebuild. They also offered a huge discount on a brand new 2.0 version wheelset. I am absolutely pleased with the customer service and the quick action take here. I think sometimes it just pays off to spend a bit more when buying so that you can have a peace of mind in case something happens.
Highly HIGHLY recommend 9Velo.
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I had a pretty decent experience with them about a year and half ago. I cracked my rear rim hitting a nasty pothole at full speed in a race. I emailed them and was like "oh no, my rim has this crack and I don't know how it got there! Is there any chance you could send me a new rim?" Fairly sure they knew I was full of shit but they were still like "sure!" and sent me a new hoop free of charge and told me what tension to set the spokes too. The wheel was outside it's 60 day return-for-any-reason deadline but within the warranty period for factory defects. Considering it was not a factory defect, I wanted a quick replacement, and I had all he tools to rebuild it I was happy with just getting the new hoop rather than pushing for a full wheel replacement.